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Sales Engineering | Email Security and Deliverability Specialist | Product Lifecycle Development | Systems Administration | Solutions Design & Consultancy | Technical Sales & Customer Support

Marketing & Sales

I am technical sales and customer success professional with more than 15 years of experience providing a professional level service in pre-sales applications and sales engineering, technical support and customer success.

I engage with customers with a positive and friendly demeanor, adept at creating and nurturing customer relationships during sales cycle and beyond.

Experience in design, implementation, support and training for cloud and appliance based software products and services.

Experience selling into the SMB, Enterprise, Channel and ISP/MSP markets.

Adept at communicating with all levels of an organization, from development to C-level personnel.

Positive and friendly demeanor, adept at creating and nurturing customer relationships during sales cycle and beyond.

Excellent organizational, interpersonal, communication and multi-tasking skills with the flexibility to adjust to changing work priorities and environments.


As Strategic Sales Engineer, I directed a team of six Sales Engineers across US and EU regions, supporting the sales organizations while focusing primarily on Enterprise and Named accounts with long-term sales cycles. 
Moreover, I collaborated with new and existing Strategic Sales teams to establish and implement enterprise strategies for the immediate developer email products as well as the extended Sinch product and service offerings.
Among my notable accomplishments, I:
• Developed and executed enterprise strategies for immediate developer email products and the broader range of Sinch offerings.
• Created email deliverability and customer engagement solutions as an expert support to understand partners pain points and challenges with sending practices.
• Enhanced efficiency and visibility of crucial information by driving the adoption of Salesforce and other essential tools.
• Streamlined the RFP/RFI process for customers and partners by creating and maintaining an efficient tracking system.

Strategic Sales Engineer

At Mimecast, I served as a pivotal Technical Pre-Sales Engineer for Enterprise customers across the Western United States, specializing in Mimecast's Cyber Resilience suite. 

Furthermore, I demonstrated a profound ability to understand and articulate complex technical solutions to a diverse enterprise clientele, played a crucial role in supporting Western Enterprise Account Executives, and enhanced the sales process with expert technical insights and support for Mimecast's comprehensive suite of services.

Below listed are a few of my key achievements:
• Cultivated relationships with several key channel partners and provided in-depth technical training to partner staff.
• Steered an initiative focused on conducting technical demonstrations and Proof-of-Concepts for prospective clients, effectively communicating technical value proposition.
• Deployed Email Security Risk Assessments (ESRA) to identify partners security posture and showcase Mimecast security stacks' effectiveness and precision.
• Played a crucial role in the launch of Web Security products as the subject matter expert, demonstrating technical proficiency.
• Developed enablement documents and processes for North American Sales Engineering team, fostering effective teamwork and seamless operations.
• Acted as subject matter expert for the newly released Web Security products and developed enablement documents and processes for the North American Sales Engineering team.

Enterprise Sales Engineer

As Principal Sales Engineer for OEM products and services, I provided technical demonstrations and presentations, effectively communicated Cyren's value proposition, resolved all technical objections throughout the sales cycle, developed an onboarding process for incoming Sales Engineers for the Threat Intelligence Services, and implemented/utilized key tracking tools, such as Salesforce.com, JIRA, and Confluence.
A small section of my key accomplishments include:
• Led business development initiatives in the cybersecurity sector, focusing on antivirus, antispam, malware detection, and URL filtering SDKs for OEMs.
• Designed and implemented an onboarding process for new Sales Engineers for the Threat Intelligence Services, improving team readiness and performance.
• Spearhead business development initiatives within the cybersecurity landscape, focusing on the sale of antivirus, antispam, malware detection, and URL filtering SDKs to OEMs.
• Established a reputation as a trusted advisor to potential and existing customers, providing customized solutions that addressed individual pain points.
• Stayed abreast of industry trends and advancements by attending security trade and market-specific shows, ensuring the team's knowledge remained current and relevant.

Principal Sales Engineer

Dedicated Sales Engineer in a team of three supporting the Support.com Cloud (formerly Nexus) Service Delivery Platform. As Sales Engineer, I ensured premium tech support and business process outsourcing markets received customized product demonstrations tailored to unique needs and feature requirements as part of a dedicated team of three Sales Engineers for the Support.com Cloud Service Delivery Platform.
A small section of my noteworthy accomplishments include:
• Successfully demonstrated customized product features to potential customers in the Premium Tech Support and Business Process Outsourcing markets.
• Played a key role in integrating IoT home automation products into the Support.com Cloud platform.
• Managed multiple customer product POCs, acting as a trusted advisor to ensure smooth adoption and understanding.
• Liaised with Customer Success, Product Management, and Development teams to integrate Support.com Cloud into existing customer CRMs, such as Salesforce, Zendesk, and NetSuite.

Sales Engineer

At EdgeWave, Inc, I spearheaded a close-knit relationship with channel partners and direct customers across diverse markets such as SMB, Enterprise, and ISP/MSP. 
Moreover, I collaborated effectively with the Product Management team to collect and communicate customer requirements to the Development teams while managing beta programs.
Some key highlights associated with this job role include:
• Delivered top-tier sales engineering solutions for EdgeWave's ePrism Email Security Suite, focusing on the development and implementation of comprehensive solutions that included inbound/outbound filtering, data loss prevention, encryption, message archiving, and business continuity services.
• Pioneered solutions for potential customers using ePrism Email Security Suite components, enhancing security and business continuity services.
• Fostered relationships with channel partners and customers across varied markets, fostering stronger business connections.
• Played a crucial role in managing beta programs and communicating customer requirements to the Product Management team, ensuring product enhancements are in line with customer needs.
• Provided top-notch technical sales support at various platforms, reinforcing company's market presence and expertise.

Senior Sales Engineer

MobileIron provides over-the-air protection, device management and application control for smart devices being used within an organization, both company and employee-owned.
Assisting businesses and organizations of all sizes by developing solutions to better manage and secure smart devices of all platforms with the MobileIron solution.

Find out detailed information about Alexei Chudacoff, Sales Engineering | Email Security and Deliverability Specialist | Product Lifecycle Development | Systems Administration | Solutions Design & Consultancy | Technical Sales & Customer Support in San Francisco Bay Area

Alexei Chudacoff: Sales Engineering | Email Security and Deliverability Specialist | Product Lifecycle Development | Systems Administration | Solutions Design & Consultancy | Technical Sales & Customer Support in San Francisco Bay Area