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- Act as a single point of contact for 4+ departments regarding new product lines, programs, and special projects from original concept through final release / implementation, communicating any changes to team members and review implemented programs at a later date for efficiency and effectiveness

- Make recommendations to Product Managers during product development to ensure all products meet customer requirements, in addition to overseeing product and packaging quality control

- Collaborate with Project Managers, Purchasing and Logistics teams to ensure punctual and accurate delivery

- Manage key deliverables and deadlines of Project Managers, Art and Marketing teams  - including packaging, product images, sales and marketing materials 

- Participate in vendor selection at the program level and manage integration of vendor tasks; track and evaluate vendor deliverable

Product Marketing / Program Manager

- Managed inventory levels and plan according to sell through

- Worked with vendors to ensure orders are delivered accurately and on-time

- Assisted Product Managers with product packaging, fit check and color approval

- Managed purchasing and dispersal of samples among sales and PR / marketing teams

- Maintained sample room inventory

- Gathered sell through analytics and created comparative presentations for sales and production departments

-Compiled new product information and marketing materials from multiple departments to launch product pages to e-commerce site accurately and on-time

Junior Buyer - E-Commerce

-Provided email, telephone, and LiveChat support for E-commerce and retail customers, as well  as answer customer questions on social media sites

- Investigated and resolved order discrepancies for customers

- Processed return / exchange / warranty / refund requests 

- Forwarded customer input and requests to appropriate department to improve product satisfaction

- Processed domestic and international online orders

Customer Service Representative

- Delivered a positive, friendly experience at cash wrap by engaging the customer through    conversation and service, while providing information on promotions, sales, current product and trends

- Supported sales by assisting in various merchandising and display projects

- Processed new shipments; Complete weekly tasks including markdowns and re-tickets

- Utilize inventory control measures to minimize loss

Women's Accessories Associate

- Established relationships with film schools and film departments across the country, expanding the festival’s student filmmaker showcase
- Worked within a team to increase and promote the festival’s online presence through blog, film forum and social networking accounts
- Wrote and edited film synopses for the festival’s 2009 program, as well as sections of a new intern training manual and other internal documents

Intern

- Evaluated PR results through tracking coverage and assembling monthly reports.

- Built and maintained media lists

- Drafted media pitches and filled sample requests for product coverage

- Assisted with the various aspects of event PR for both large and small scale events

Public Relations Intern

Find out detailed information about Alisha Santana,  in Costa Mesa, CA

Alisha Santana: in Costa Mesa, CA

Alisha Santana

California State University, Fullerton