alyssa robledo: Customer Service in Orange

Answer high volume phone calls, emails, live chats, and other channels through which customers reach out to us. Help solve a wide variety of issues our customers may face through critical thinking and collaboration. Maintain empathy through situations presented by customers and ensure the safety of our riders. Provide energetic conversation when engaging with new and existing customers. Participate in team meetings by adding value to conversations and proactively providing recommendations for improvement. A team player by assisting and collaborating with other CSR’s to solve customer issues. Maintain compliance with company policies, practices, and procedures. Participate in proactive efforts to achieve individual and company goals. Review work for accuracy, completeness, and proper authority. Meeting targets in terms of quality of conversations.