Amanda Cannon: Business Development Manager in Kaysville, UT

Managed, coached and evaluated the performance of all staff members. Conducted strategic analysis on all data points. Provided recommendations on improving performance. Oversaw all operations related to the customer care team. Provided constant live coaching on both appointed and "non-appointed" calls. Trained and managed staff members. Identified and developed necessary training's for staff.

Managed a district of seven retail stores and ensured that they met and exceed monthly quota and revenue targets. Managed all aspects of P&L. Managed revenue targets on a monthly and daily basis to ensure that goals were met by each store. Provided training on equipment, sales, business to business and custom software and application sales. Started a program for representatives to track the sales process for existing business customers via SFA for a variety of sales. Trained representatives how to prospect for new business customers and make meaningful appointments. Trained and was the direct report for daily and monthly inventory and operations of the stores.

Provided leadership and direction on matters related to finances, revenue, planning, policy, performance management, staffing, compensation and benefits, employee relations, and investigations. Provided guidance on HR issues, supervised the organization staff, which included: hiring, training, mentoring, developing performance plans, conducting performance evaluations, and initiating disciplinary actions. Developed and managed a recruitment program to ensure that positions were filled effectively. I developed, implemented, and revised internal policies and procedures. I handled sexual harassment, discrimination and other official complaints. Oversee and/or conduct investigations. Provide guidance on lower-level investigations to ensure consistency in the investigation process, data collection, documentation and final reports. Lead investigations into more severe allegations. I made recommendations regarding the appropriate course of action after an investigation. Developed job descript

Responsible for the supervision of a team of fifteen supervisors and 225 call center associates. Started the first loyalty team, that took escalation calls and won back customers. I focused on creating enhanced relationships and building customer loyalty while educating employees on new equipment and policy. Encouraged staff to hit metrics with incentives and games. Met and exceeded goals for customer saves, upgrades, hold times, and enhanced services. Assisted in escalation calls, helped with research, resolving billing, service, and equipment issues. Provided weekly coaching and performance improvement plans as necessary.

Oversaw staff operations, business planning and budget development of HR programs. Managed all human resource initiatives; recruitment, compensation, benefits, and training. Ensured all policies, procedures, and HR programs were consistently administered and aligned with organizational goals. Ensured that the organization was in compliance with professional standards, state and federal regulatory requirements and laws. Interpreted and ensured compliance and administration of employment laws and policies such as FLSA, FLMA, EEO, NLRA, Workers Compensation etc. Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety and sexual harassment. Was responsible for bringing in new clients by prospecting, meeting with decision makers and presenting our products and services, creating contracts for service and set sales markups for service, followed up to maintain the relationship with each client. Managed collections to ensure that all i

Provided leadership, oversight and approval for all training and annual budgets. Provided leadership and direction in planning, developing and implementing new programs and accountability. Provided leadership on researching market and customer requirements, and best practices for instructional curriculum and content of certificates and program elements. Oversees professional development of faculty and staff. Developed continuous quality improvement programs, processes and accountability systems. Provided leadership and initiative in both the private and public sector for program funding. Responsible for developing, authorizing and oversight of reports and accountability for the training department. Made final recommendations on the hiring, salary, probation and dismissal of staff. Reviewed member performance evaluations. Acted as a decision maker in employee and student grievances.

Was responsible for recruiting and training for all departments. Created schedules for all departments and catering. I compiled and processed weekly payroll. Placed food orders, maintained inventory, managed linen orders, and paid expenses. Maintained profit and loss statements, closing cash drawers daily, and created marketing and promotions. Also, booked entertainment for weekends and special events. Managed catering, meeting with local businesses for catering events.