Amber Xin: Operations Area Manager in Riverside, CA

• Build and execute daily production plans by forecasting production volume based on warehouse capacity, determining productivity requirement and labor management at a 700,000 square feet fulfillment center with 300+ employees • Deployed WAMS project to reduce inventory losses and increase inventory accuracy within the facilities by increasing scanner/battery return compliances from 3% to 71% • Conduct internal daily quality and safety audits to provide continuous review of the effectiveness of risk management, control, and governance processes • On boarded and developed 50+ associates in preparation for PEAK, improved outbound department's productivity from 60% to plan to over 100% by driving efficiency through reinforcing clear metrics on quality and productivity within 1 month • Partnered with ICQA quality department with projects that helps to reduce quality defects for outbound department from 28,000 to 8,000 DPMO.

• Served as the face of the university using professional methods of communication to connect to the public • Engaged with current and prospective students and families and assist them throughout the admission process • Partnered with admission counselors to ensure accuracy when processing admission documents

• Led, managed, and developed a team of 100 Amazon Associates. Partnered with the senior leadership team to establish and maintain quality control standards and balance labor to ensure the facility is operating to reach the daily objectives • Integrated inbound logistics tools to help facilities efficiently manage operations by optimizing yard, loading dock, and warehouse logistics, and integrated them with yard and dock management software to manage tasks and trailer movements • Collaborated with Engineering and Operations team to design a macro enabled excel roster assignment generator to provide the facility an efficient start of shift. Oversaw the implementation, monitored process breakdowns and developed a sustainability plan which resulted in increase in UPH of 1680 packages per shift at the auto sorter

• Consolidated large data sets to develop a competitive analysis of Kohler Shower Receptors. • Communicated with Sales, and other departments to evaluate hospitality market opportunities for Bellwether receptors to established leadership position in the industry • Programmed pricing calculators to assist in selling Choreograph Shower Sets against other competitors

• Work hand-in-hand with management team and customers in two areas: direct marketing and marketing analytic consulting • Increased communication with target industries, companies via inbound strategy encompassing blog, Twitter, LinkedIn • Analyzed marketing reports to identify trends and provide recommendations to guide marketing and operational decisions aligned with the client's strategy

• Monitored conference logistics for Board of Curators of Wisconsin Historical Sites Network. Systematized and prepared conferences materials for biweekly board meetings • Responsible for all BOC administration and coordination of events, ensuring all BOC communication is effectively managed with a high degree of attention to detail and service