Amir Hamza Mistry: in Mumbai
Amir Hamza Mistry

Mumbai | IN
Skills
No information
Interests
No information
Industries
Fashion
Lifestyle
Streetwear
Work experience
A.P. GROUP
ASST. OPERATIONS MANAGER | 03/2017 - 11/2018
(From March 2017 to Nov 2018)
? Helping MD in devising plans that is useful to the business' success.
? Assisting in the production, sales and pricing and the distribution of the products being sold by the company.
? In charging of calling the logistic department to be able to ship their goods on time.
? Creating the employees work schedules and assigning their daily tasks. interviews potential employees before directing them to MD. helps in the decision-making when it comes to the activities done in the office / stores, such as production, the resale and the allocation of sources.
? Coordinates with the different departments in organization to ensure that all tasks executed are of best quality.
? Responsible for completing paperwork related to employees' attendance, performance and their payrolls.
? Assist the Retail Store Manager in planning and implementing strategies to attract customers
? Coordinate daily customer service operations (e.g. sales processes, orders and payments)
? Track the progress of weekly, monthly, quarterly and annual objectives
? Monitor and maintain store inventory
? Evaluate employee performance and identify hiring and training needs
? Supervise and motivate staff to perform their best
? Coach and support new and existing Sales Associates
? Monitor retail operating costs, budgets and resources
? Suggest sales training programs and techniques
? Communicate with clients and evaluate their needs
? Analyze consumer behavior and adjust product positioning
? Handle complaints from customers
? Research emerging products and use information to update the store's merchandise
? Create reports, analyze and interpret retail data, like revenues, expenses and competition
? Conduct regular audits to ensure the store is functionable and presentable
? Make sure all employees adhere to company's policies and guidelines
? Act as our store's representative and set an example for our staff
TITAN COMPANY LTD
STORE MANAGER | 07/2011 - 02/2017
? Developing business strategies to raise customers' pool, expand store traffic and optimize profitability.
? Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff
? Ensuring high levels of customers satisfaction through excellent service.
? Complete store administration and ensure compliance with policies and procedures
? Maintain outstanding store condition and visual merchandising standards
? Report on buying trends, customer needs, profits etc.
? Propose innovative ideas to increase market share
? Conduct personnel performance appraisals to assess training needs and build career paths
? Dealt with all issues that arise from staff or customers (complaints, grievances etc.)
S. A. Tour Centre
Reservation & Ticketing Officer | 05/2008 - 05/2011
? Handling ticketing & reservations for customers. i.e. reconfirmation of airline tickets, bus Tickets, train tickets and tour confirmation, booking / reservation etc.
? Assist customers with the planning and booking aspect of their vacation or stay. also support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions and book rooms and tickets.
U. S. A
CUSTOMER SERVICE EXECUTIVE Dial | 09/2007 - 03/2008
? Answer calls professionally to provide information about products and obtain details of complaints.
? Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
All India Association of Industries
DATA ENTRY OPERATOR | 02/2007 - 08/2007
? Prepares source data for entry by compiling and organizing data, establishing priorities.
? Enters data by operating data entry equipment, coding information, resolving problems.
? Verifies and balances data by reviewing data pulling and returning data to user for correction.