Amir Hamza Mistry: in Mumbai

(From March 2017 to Nov 2018) ? Helping MD in devising plans that is useful to the business' success. ? Assisting in the production, sales and pricing and the distribution of the products being sold by the company. ? In charging of calling the logistic department to be able to ship their goods on time. ? Creating the employees work schedules and assigning their daily tasks. interviews potential employees before directing them to MD. helps in the decision-making when it comes to the activities done in the office / stores, such as production, the resale and the allocation of sources. ? Coordinates with the different departments in organization to ensure that all tasks executed are of best quality. ? Responsible for completing paperwork related to employees' attendance, performance and their payrolls. ? Assist the Retail Store Manager in planning and implementing strategies to attract customers ? Coordinate daily customer service operations (e.g. sales processes, orders and payments) ? Track the progress of weekly, monthly, quarterly and annual objectives ? Monitor and maintain store inventory ? Evaluate employee performance and identify hiring and training needs ? Supervise and motivate staff to perform their best ? Coach and support new and existing Sales Associates ? Monitor retail operating costs, budgets and resources ? Suggest sales training programs and techniques ? Communicate with clients and evaluate their needs ? Analyze consumer behavior and adjust product positioning ? Handle complaints from customers ? Research emerging products and use information to update the store's merchandise ? Create reports, analyze and interpret retail data, like revenues, expenses and competition ? Conduct regular audits to ensure the store is functionable and presentable ? Make sure all employees adhere to company's policies and guidelines ? Act as our store's representative and set an example for our staff

? Developing business strategies to raise customers' pool, expand store traffic and optimize profitability. ? Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff ? Ensuring high levels of customers satisfaction through excellent service. ? Complete store administration and ensure compliance with policies and procedures ? Maintain outstanding store condition and visual merchandising standards ? Report on buying trends, customer needs, profits etc. ? Propose innovative ideas to increase market share ? Conduct personnel performance appraisals to assess training needs and build career paths ? Dealt with all issues that arise from staff or customers (complaints, grievances etc.)

? Handling ticketing & reservations for customers. i.e. reconfirmation of airline tickets, bus Tickets, train tickets and tour confirmation, booking / reservation etc. ? Assist customers with the planning and booking aspect of their vacation or stay. also support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions and book rooms and tickets.

? Answer calls professionally to provide information about products and obtain details of complaints. ? Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

? Prepares source data for entry by compiling and organizing data, establishing priorities. ? Enters data by operating data entry equipment, coding information, resolving problems. ? Verifies and balances data by reviewing data pulling and returning data to user for correction.