I am jehovah's witness and i volunteer time teaching what i learn from the bible. i am currently trying to learn an indigenous language from oaxaca that allows me to further my ministry. i attend weekly religious meetings that help me in my personal life and as well in my professional work life. on my spare time i spend time with my husband looking for pet friendly places to take our fur child shaggy.

Customer Service Representative 

Customer Service & Support

I consider myself a determined individual who is always ready to learn. I enjoy working with all types of people and making a difference in people's lives in any way I can. Every work experience has improved me as a person. That is why I am interested in a new challenging work environment that will serve as an opportunity to utilize my existing skills as well as complement skills for the future. I strive to complete and excel at tasks assigned to me. My friendly personality and positive demeanor also enables me to relate well to others and build strong teamwork.

• Inbound calls from US, Canada, Mexico, and Puerto Rico.
• Gather customer information and determine their issues by evaluating and analyzing the symptoms of their product problem.
• Accurately process and record call transactions using a computer and designated tracking software.
• Follow up and make scheduled callbacks to customers where necessary.
• Stay current with system information, changes and updates.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Learned, referenced and applied product knowledge information.
• Provided an elevated customer experience to generate a loyal clientèle.

• Trained and supervised new personnel 
• Responsible for meeting deadlines as well as keeping track of my teams daily production. 
• Generated daily and weekly reports for my supervisors. 
• Supported the company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork. 


Quality Assurance Analyst

• Provided information about available products and services including membership details and purchase advantages. 
• Overcame objections using friendly, persuasive strategies. 
• Escalated concerns or problem calls to management staff. 
• Opened new accounts and documented personal, demographic and payment information in the system. 
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems. 
• Skilled at client management software and computer dialing. 
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.


Telemarketer 

• Answer any questions consumer might have about our services. 
• Performed initial client assessment and analysis to begin research process. 
• Responded to customer requests via telephone and email. 
• Verified data integrity and accuracy. 
• Researched and updated all required materials needed for firm and partners. 


Appointment Setter

• Made accommodations and travel arrangements for visitors.
• Reported maintenance problems to the appropriate personnel.
• Verified accuracy of financial data.
• Collected deposits, fees and payments.
• Verified that personal and payment information on guest accounts was accurate and complete.
• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.


Front Desk Receptionist

Find out detailed information about Amy Martinez, Customer Service Representative  

Amy Martinez: Customer Service Representative

Amy Martinez