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Sales - Inside

Inside Sales, Operations and Customer Experience

Marketing & Sales

Customer Service, Operations, Sales Assistant and Inside Sales 
A highly motivated cross-functional team member, with over two decades long track record understanding, interpreting and supporting the needs of other departments. 
Self-starter and proactive with great attention to detail while enjoying problem solving, trouble-shooting and analyses resolution in high pressure environments. 
Adept at identifying gaps and opportunities with accuracy. 
Clear, accurate and respectful communicator with great writing and time management skills.


Liaison: Negotiate with clients and vendors when problems arise and recommend solutions
Time Management: Create and orchestrate furniture quotation, ordering and installation schedules
Procurement: Interface with furniture manufacturers regarding shipping schedules to meet project timelines
Customer Service & Budgeting: Create punch list and resolve issues at a lowest cost to company and greatest client satisfaction possible

Project Manager

Employee of the Month - June 2017 
Proficient in CRM, DSA reporting, Microsoft Office. Intermediate Excel and Beginner in Adobe Creative Suite 
Created monthly email campaigns
Created and delivered product presentations 
Collaborated with national accounts team on strategies pertaining to large acquisitions 
Coached and trained team members
Increased assigned territory sales via regular phone calls, emails, and social media networking
Investigated and followed up on opportunities for acquisition of new business accounts
Maintained existing accounts and provided excellent service while forming relationships of mutual trust and dependability


Business Development Associate

• Customer Service, Operations, Sales Assistant and Inside Sales 
• Liaison between US Sales Team, clients, and HQ AUS (Supply Chain, Operations and Finance)
• Thrive on efficiency, accuracy, attention to detail and time management
• Excellent organizational and communication skills while managing influx of stakeholder requests via email, phone, Teams™ and Live Chat
• Developed and implemented Customer Service and Leads Tracker
• Document and escalate technical and customer issues to respective stakeholder
• Developed and continually improves processes on Returns, Parts, and Warranty requests
• Review RFPs
• Manage future and same day purchase orders (>$4M year)
• Manage Distribution Center Output
• Manage US inventory levels with HQ Supply Chain Team
• Assist Sales Team with HubSpot CRM Opportunities 
• Inspire excellence on each stakeholder interaction
• Outstanding reviews every quarter since beginning of employment

Customer Operations Manager

Managed data input of donors, gifts and events
Raisers Edge Database
Volunteered ten hours weekly

Office Volunteer

Doubled customer satisfaction “SALT scores” in restaurant and in-room dining
Hired, trained, supervised and motivated twenty team members working in restaurant, bar, lounge and room service
Created and maintained weekly departmental employee schedule and payroll via company employee time management database
Developed and oversaw annual marketing and events calendar to increase restaurant and bar revenue.
Attending trade shows with a view to networking and product innovation

Food and Beverage Manager

Managed and controlled multiple simultaneous projects and budgets
Planned, developed and managed a variety of events to include: conferences, round-tables, and presidential visits
Successfully lead integrated marketing and event strategies from start to finish
Evaluated, researched, coordinated, facilitated and managed all event related logistics including venue sourcing and selection; catering, entertainment, participants’ travel, hotel arrangements, transportation and all onsite activities
Oversaw all account receivables and payables for international events
Delivered a successful customer experience that created brand loyalty
Contributions brought an average of $20,000 in income/participation via selling of sponsorships and attendance
Provide post-event reporting and analysis to the Program Director
Provided proactive consultation updates on related budgetary and logistic issues to other departmental managers

Associate Director, Energy Program

Find out detailed information about Ana Lima, Inside Sales, Operations and Customer Experience in San Diego, CA

Ana Lima: Inside Sales, Operations and Customer Experience in San Diego, CA

Ana Lima

San Diego Community College

San Diego State University