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Head of Operations & Fulfillment | Customer Service Manager

Customer Service & Support

I love making new things and I love improving existing things. It's what I do and it is what keeps me going. These things I desire to create and improve all have one thing in common - to improve efficiency and effectiveness. I am a firm believer in the "work smarter, not harder" philosophy. There are only 24-hours in the day and we can't create more time so why not do more with the time we have?

From a very young age, it was clear that I had the mind of an entrepreneur - always looking to problem solve while creating new things (ideas, products, services, etc) or make existing things more effective and efficient. In 2012, I took this "Entrepreneurial Spirit" to a new level by graduating from Point Loma Nazarene University (San Diego, CA) with a B.A. in Entrepreneurial Finance.

Post-graduation, I was able to secure a position with Tipsy Elves (www.TipsyElves.com) as their first employee. Originally hired as a Customer Support Agent, I have progressed to become the Head of Operations & Fulfillment, Customer Service Manager, and CTO (Chief Tipsy Officer). 

According to the StrengthQuest Personality Assessment, my personality strengths are:

IDEATION: People strong in the Ideation theme are fascinated by ideas. They are able to find connections between seemingly disparate phenomena.
RELATOR: People who are strong in the Relator theme enjoy close relationships with others. They find deep satisfaction in working hard with friends to achieve a goal.
ACTIVATOR: People strong in the Activator theme can make things happen by turning thoughts into action. They are often impatient.
FUTURISTIC: People strong in the Futuristic theme are inspired by the future and what could be. They inspire others with their visions of the future.
STRATEGIC: People strong in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.

Tipsy Elves is an online startup that was founded in 2011 by two best friends from college, Evan Mendelsohn and Nick Morton. www.TipsyElves.com was originally an e-commerce site featuring only ugly Christmas sweaters but has since expanded to include Christmas dresses, pants, leggings, onesies, and socks while also launching other apparel for non-Christmas holidays such St. Patrick's Day, Thanksgiving, Fourth of July, and much more! Since launching in 2011, sales have increased 200-300% year-after-year. 

Ranked #258 in Inc. Magazine's Top 5,000 for 2015 (http://www.inc.com/profile/tipsy-elves) as well as #15 in Top Retail Companies and #5 business in the San Diego Area. 

Tipsy Elves was featured on ABC's Shark Tank on December 13th, 2013 as part of Shark Tank's annual holiday episode. We received two offers from the sharks and elected to accept an investment offer from Robert Herjavec. In 2014, Tipsy Elves was featured as a Shark Tank Success Story recapping the success experienced since we were originally featured on Shark Tank in 2013.

I was offered a position with Tipsy Elves in October of 2012 as a Customer Support Agent. Since then, I have progressed as Customer Service Manager, Brand Manager, and currently, Director of Operations. 

My duties as Head of Operations/Fulfillment and Customer Service Manager include, but are not limited to, managing:
- Customer Service Team using ZenDesk: Email, Phone, and Live Chat customer support for three Magento-built websites (US, Canada and UK) and Amazon Seller accounts (US, Canada and UK). 
- Website Product Listings 
- User Experience (UX) and Customer Experience (CX)
- Order Fulfillment
- Office point of contact for three warehouses - U.S., Canada and the U.K. 
- SEO
- SQL
- Selling on Amazon: FBA and Seller-Fulfilled.
- Wholesale Lifecycle: Order Collection, Point of Contact, Order Fulfillment, and A/R.

View the Tipsy Elves' website at www.TipsyElves.com.

Find out detailed information about Andrew Neil Sutton, Head of Operations & Fulfillment | Customer Service Manager in San Diego, CA

Andrew Neil Sutton: Head of Operations & Fulfillment | Customer Service Manager in San Diego, CA

Andrew Neil Sutton