Andrew Stein: Bicycle Tech/Bicycle Sales in Philadelphia, PA

Full Time Bicycle Technician & Sales • 1 of 2 bicycle shops serving the Manayunk/Roxborough region of Philadelphia. In business for 10 years with two locations. • Responsible for weekly and on-the-spot repairs. Working directly under the service/general manager. • Knowledgable with basic tunes, bicycle maintenance, derailleur installation/tuning, most hydraulic brake bleeds, wheel truing, spoke replacement, tubeless setup, flat tire repair and troubleshooting, • Assessed bicycle repairs on-the-spot and determined if it was a quick fix or something that goes into the repair line/schedule. • Focused on customer service and effectively communicating the problems that need to be addressed with the bicycle(s) to the customer. • Sales experience with Trek, Cannondale, Santa Cruz, Pure Fix, GT and Electra bikes.

Full Time Ski Salesman and Bootfitter/Rentals/Softgoods & Accessory Sales • The largest retail ski and snowboard company in Pennsylvania, with 8 stores serving the Greater Philadelphia area. • Lead ski salesman, bootfitter and rental technician. • Responsible for ski room layout, stocking and customer service. • Took in and assessed winter equipment for tech service(tunes, waxes, base welds, etc) • Helped manage the rental employees on the weekends. • Experienced in outfitting customers of all ages from head-to-toe with the correct gear for their abilities and budget. • Strived to communicate the technical details of products to customers in everyday language that they can easily understand. • Sales experience with Salomon, Atomic, North Face, Arteryx, Marmot, Patagonia, Kjus, Helly Hansen, Giro, Smith Optics, Oakley, Lange, Tecnica, LINE, Blizzard, Rossignol, Burton, DC, Volcom, Anon, Bern, Lib-Tech, GNU, and more.

• The largest ski, snowboard and bicycle shop serving the Pocono Mountains of Pennsylvania. • Assistant manager to 25-35 winter employees (ski/sb sales, rentals, service). • Specialized in everything ski related. • Handled ski/sb warranties and special orders. • Worked on-the-snow ski/sb demo days. • Well versed in softgoods and accessories. • Planned and organized sales floor layouts and displays. • Took in and assessed winter equipment for tech service(tunes, waxes, base welds, etc) • Certified to test ski bindings to DIN standards. • Summer bicycle tech, builder and salesperson. • Strived to get customers into the correct gear for their ability. Customer service and satisfaction was my #1 priority.