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Account Management Executive | Business Development Leader | Sports Ticketing & Entertainment Tech | Process Builder | GSD Guru | Husband & DAD x3

Predictive Index: Captain
DISC Assessment: C/SI

Results-driven professional with a proven track record in technology, business development, marketing and account management within the sports and live entertainment industry. Demonstrated expertise in cultivating strong client relationships, devising and executing revenue-generating strategies, and optimizing operational processes. Adept at leading teams, fostering a positive work culture, and delivering results under pressure.

•	Spearhead the leadership and management of a remote account management team, fostering a culture of excellence and collaboration.
•	Conduct in-depth client interviews to discern needs and develop tailored solutions, enhancing customer satisfaction and loyalty.
•	Design and orchestrate Quarterly Business Review (QBR) processes to showcase the value proposition and impact of Level’s offerings, resulting in enhanced client retention and upsell opportunities.
•	Resolve intricate client issues through strategic problem-solving and negotiation, ensuring mutually beneficial outcomes.
•	Collaborate closely with sales counterparts to secure contract renewals and identify expansion opportunities, achieving a 98% renewal rate under my leadership.
•	Drive cross-functional collaboration initiatives to identify and prioritize high-impact projects aimed at expanding Level’s market presence and driving revenue growth.

Director of Account Management

• Pioneered the establishment of Podium’s Strategic Partnership Management department, serving as the primary liaison for strategic alliances.Initiated and executed performance-enhancement initiatives within the organization, driving efficiency and accelerating project execution.
• Implemented data-driven decision-making processes and established performance metrics to monitor progress and drive strategic initiatives. 
• Cultivated strategic partnerships by gathering and analyzing competitive intelligence, facilitating informed decision-making and market positioning.
• Served as a subject matter expert, providing technical guidance and insight across cross-functional programs and initiatives. 
• Managed multiple projects concurrently, ensuring seamless coordination and collaboration across diverse teams.
• Aligned go-to-market strategies with overarching organizational goals and objectives, fostering alignment and synergy across internal departments.
• Strategically engaged with key accounts, addressing day-to-day operational needs and delivering impactful Quarterly Business Reviews (QBR) presentations.
• Advocated for partner interests internally, ensuring alignment with Podium’s long-term product roadmap and vision

Head of Business Development Strategy and Operations

•	Cultivated strategic relationships with key stakeholders to optimize operational efficiency and enhance client satisfaction.
•	Collaborated cross-functionally with business development, sales, finance, and product development teams to refine offerings and identify new revenue streams.
•	Conducted comprehensive client discovery sessions and led User Acceptance Testing (UAT) for new product launches, ensuring seamless implementation and client adoption.
•	Played a pivotal role in corporate planning and revenue forecasting, contributing to strategic decision-making and business growth.
•	Oversaw a team of Directors and Account Managers, providing mentorship and guidance to drive performance excellence.
•	Effectively integrated and satisfied a diverse client base, including 35 clients in Japan in 2019.

Vice President of Account Management

•	Provided strategic guidance and mentorship to the Account Management team, ensuring alignment with organizational objectives.
•	Cultivated enduring client relationships through effective communication and personalized service delivery.
•	Identified and capitalized on new business prospects, offering tailored solutions and sales engineering expertise.
•	Facilitated seamless communication between clients and internal teams, ensuring timely and successful project delivery.
•	Maintained comprehensive knowledge of AXS products, enabling informed decision-making and client support.

•	Directed strategic client initiatives, fostering new relationships and nurturing existing ones to drive business success.
•	Managed a diverse portfolio of accounts, achieving low churn rates and high levels of adoption and satisfaction.
•	Played a pivotal role as the primary sales engineer, driving new business development and product implementation.
•	Orchestrated the successful launch and integration of new products and services, enhancing client value proposition.
•	Conducted industry research to identify emerging trends, guiding the development of innovative products and strategies.

•	Collaborated closely with the NCAA and internal teams to meet client needs and deliver exceptional service.
•	Provided comprehensive training and ongoing support for the Veritix software platform, ensuring client success.
•	Analyzed client processes to optimize platform utilization and enhance overall satisfaction. 
•	Served as the primary liaison between Veritix and the NCAA, nurturing strong relationsips and effective communication.
•	Led initiatives to streamline processes and develop escalation protocols, enhancing team efficiency and effectiveness.
•	Successfully implemented first digital secondary market for the 2011 Men's College World Series.

Account Manager

•	Managed corporate season ticket accounts, ensuring high levels of satisfaction and retention.
•	Coordinated stadium box office operations for various events, ensuring seamless logistical execution.
•	Addressed customer service issues as an escalation point, resolving concerns promptly and professionally.
•	Leveraged technical resources to design and implement marketing campaigns, driving engagement and sales.

Fan Relations Coordinator

•	Identified and pursued new business opportunities through strategic prospecting and relationship-building.
•	Orchestrated special events and initiatives to drive brand visibility and customer engagement.
•	Managed customer inquiries and concerns, providing efficient troubleshooting and conflict resolution.
•	 Achieved top sales for the AFL (Nov. 2007)

Account Executive

Andrew Sylvia: Account Management Executive | Business Development Leader | Sports Ticketing & Entertainment Tech | Process Builder | GSD Guru | Husband & DAD x3 in Salt Lake City Metropolitan Area