Andrew Sylvia: Account Management Executive | Business Development Leader | Sports Ticketing & Entertainment Tech | Process Builder | GSD Guru | Husband & DAD x3 in Salt Lake City Metropolitan Area

• Spearhead the leadership and management of a remote account management team, fostering a culture of excellence and collaboration. • Conduct in-depth client interviews to discern needs and develop tailored solutions, enhancing customer satisfaction and loyalty. • Design and orchestrate Quarterly Business Review (QBR) processes to showcase the value proposition and impact of Level’s offerings, resulting in enhanced client retention and upsell opportunities. • Resolve intricate client issues through strategic problem-solving and negotiation, ensuring mutually beneficial outcomes. • Collaborate closely with sales counterparts to secure contract renewals and identify expansion opportunities, achieving a 98% renewal rate under my leadership. • Drive cross-functional collaboration initiatives to identify and prioritize high-impact projects aimed at expanding Level’s market presence and driving revenue growth.

• Pioneered the establishment of Podium’s Strategic Partnership Management department, serving as the primary liaison for strategic alliances.Initiated and executed performance-enhancement initiatives within the organization, driving efficiency and accelerating project execution. • Implemented data-driven decision-making processes and established performance metrics to monitor progress and drive strategic initiatives. • Cultivated strategic partnerships by gathering and analyzing competitive intelligence, facilitating informed decision-making and market positioning. • Served as a subject matter expert, providing technical guidance and insight across cross-functional programs and initiatives. • Managed multiple projects concurrently, ensuring seamless coordination and collaboration across diverse teams. • Aligned go-to-market strategies with overarching organizational goals and objectives, fostering alignment and synergy across internal departments. • Strategically engaged with key accounts, addressing day-to-day operational needs and delivering impactful Quarterly Business Reviews (QBR) presentations. • Advocated for partner interests internally, ensuring alignment with Podium’s long-term product roadmap and vision

• Cultivated strategic relationships with key stakeholders to optimize operational efficiency and enhance client satisfaction. • Collaborated cross-functionally with business development, sales, finance, and product development teams to refine offerings and identify new revenue streams. • Conducted comprehensive client discovery sessions and led User Acceptance Testing (UAT) for new product launches, ensuring seamless implementation and client adoption. • Played a pivotal role in corporate planning and revenue forecasting, contributing to strategic decision-making and business growth. • Oversaw a team of Directors and Account Managers, providing mentorship and guidance to drive performance excellence. • Effectively integrated and satisfied a diverse client base, including 35 clients in Japan in 2019.

• Provided strategic guidance and mentorship to the Account Management team, ensuring alignment with organizational objectives. • Cultivated enduring client relationships through effective communication and personalized service delivery. • Identified and capitalized on new business prospects, offering tailored solutions and sales engineering expertise. • Facilitated seamless communication between clients and internal teams, ensuring timely and successful project delivery. • Maintained comprehensive knowledge of AXS products, enabling informed decision-making and client support.

• Directed strategic client initiatives, fostering new relationships and nurturing existing ones to drive business success. • Managed a diverse portfolio of accounts, achieving low churn rates and high levels of adoption and satisfaction. • Played a pivotal role as the primary sales engineer, driving new business development and product implementation. • Orchestrated the successful launch and integration of new products and services, enhancing client value proposition. • Conducted industry research to identify emerging trends, guiding the development of innovative products and strategies.

• Collaborated closely with the NCAA and internal teams to meet client needs and deliver exceptional service. • Provided comprehensive training and ongoing support for the Veritix software platform, ensuring client success. • Analyzed client processes to optimize platform utilization and enhance overall satisfaction. • Served as the primary liaison between Veritix and the NCAA, nurturing strong relationsips and effective communication. • Led initiatives to streamline processes and develop escalation protocols, enhancing team efficiency and effectiveness. • Successfully implemented first digital secondary market for the 2011 Men's College World Series.

• Managed corporate season ticket accounts, ensuring high levels of satisfaction and retention. • Coordinated stadium box office operations for various events, ensuring seamless logistical execution. • Addressed customer service issues as an escalation point, resolving concerns promptly and professionally. • Leveraged technical resources to design and implement marketing campaigns, driving engagement and sales.

• Identified and pursued new business opportunities through strategic prospecting and relationship-building. • Orchestrated special events and initiatives to drive brand visibility and customer engagement. • Managed customer inquiries and concerns, providing efficient troubleshooting and conflict resolution. • Achieved top sales for the AFL (Nov. 2007)