Angel Chavez: Member Service Representative II in Long Beach, CA

• Assist in the training and development of new and existing MSRs in a variety of concepts, products, policies, procedures and systems used in the branch. • Support of the team's Branch Experience Survey Action Plan • Conduct various presentations on NFCU products and services. • Conduct balancing procedures for ATM • Successfully per form regular teller and platform banking functions. • Assist members with submitting applications for NFCU lending products. • Identify opportunities to cross service products that meet member needs. • Resolve problems and discrepancies related to member's accounts.

• Extensive use of Photoshop and Illustrator, as well as many other Adobe products (Creative Cloud) • Communicate with clients in order to receive proper direction of desired artwork. • Creative: Design, Develop, and Deliver Art pieces based of specific requirements. • Manage multiple appointments and projects independently on a regular basis. • Market art portfolio to specific audience to maintain a consistent workflow. • Create marketing material with the use of Photography and Video editing.

- Assisted customers with desired and suitable needs • Sales representative - conducted cash handling transactions and met sales goals