Client Advocate

Other

Seasoned Hospitality professional competent in keeping guest needs balanced with business
targets. Highly organized in handling administrative functions, leading teams and coordinating
facility services. Smooth and effcient multitasker and planner.

Polite and positive with exceptional telephone etiquette. Profcient in assisting guests with
reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Friendly and prompt Front Desk Agent with good hands in using phone, computer and offce
equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed
mathematical skills and ability to handle all front offce operations.

Greeted customers in-store per day, responding to inquiries, helping with purchase
decisions, and providing exceptional customer service

Proposed and implemented feedback tracking system to gather data and use it to improve the customer experience

Gained in-depth knowledge of company's product offerings to provide reliable and trusted assistance to customers daily, helping them make informed decisions

Saint Cloud, MN   03/2021 - 10/2021

Advise senior management on staffng needs and employee issues

Record inventory usage and reorder supplies as needed

Instruct employees in appropriately handling different types of situations

Assist manager in hiring, supervising, and operating procedures

Respond quickly and effciently to customer complaints
Generate reports for management team

Design and implement new ideas for customer service and employee satisfaction

Assistant Manager

Updated customer accounts with add-on room charges, including minibar use and room service bills.

Liaised with housekeeping and maintenance staff to address requests and complaints
made by guests.

Protected guest valuables with main safe or in individual boxes to maximize security.
Explained details regarding property, including restaurants, pool area, spa and ftness
center to acclimate patrons to resort environment.

Promoted local entertainment and sporting events and offered details to assist
patrons.

Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.

Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

Provided guests with above-and-beyond service, including making outside venue


reservations and setting up tours.

Answered customer telephone calls promptly and appropriately.

Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.

Issued room keys to guests upon check-in and answered questions regarding proper
use.

Maintained transaction security by verifying payment cards against identifcation.
Confrmed relevant guest information and payment methods to prevent fraud.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Retrieved mail, packages and documents on behalf of guests, promptly verifying
receipt and arranging for pickup or transmittal.

Used quick response and dynamic service skills to build relationships with patrons,
improving customer retention rate.

Welcomed each new arrival pleasantly and confrmed reservations and identifcation.

Front Desk Agent

Trained team members in successful strategies to meet operational and sales targets.
Monitored cash intake and deposit records, increasing accuracy and reducing
discrepancies.

Supported staff development and goal attainment by focusing on skill development and job satisfaction.

Managed opening and closing procedures and recommended changes to enhance
effciency of daily activities.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Coached team on effective upselling and cross-selling methods.

Managed inventory control processes to restore back stock, control costs and maintain
sales foor levels to meet customer needs.

Set and enforced policies focused on increasing team productivity and strengthening
operational effciency.

Submitted reports to senior management to aid in business decision-making and planning.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Monitored employee performance and developed improvement plans.

Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

Completed and fled all necessary paperwork for classroom activities, including meal
count sheets and attendance logs.

Used behavior modeling and specialized teaching techniques to share and reinforce
social skills.

Participated in professional development opportunities and attended in-services and seminars.

Delivered personalized educational, behavioral and emotional support to individual
students to enable positive learning outcomes.

Supported student learning objectives through personalized and small group
assistance.

Supported instructor with test administration, curriculum development and assignment grading.

Set up visual aids, equipment and classroom displays to support teacher's lesson
delivery.

Retained interest and maximized receptive learning by educating students using
hands-on instructional techniques.

Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Teacher's Aide

Maintained strong customer relations and effective customer service standards.
Developed and implemented robust training and mentoring strategies.

Helped employees with day-to-day work and complex problems by applying
motivational and analytical strategies.

Motivated employees to perform at peak productivity with morale-boosting
programs.

Oversaw cash fow of store, including cashier operations, bookkeeping and security.
Managed shelf inventory and customer-focused loss prevention strategies.

Worked with security staff and law enforcement on shoplifting and vandalism
response.

Front End Manager

Find out detailed information about Angelina Barnum, Client Advocate 

Angelina Barnum: Client Advocate

Angelina Barnum