Angelina Barnum: Client Advocate

Greeted customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service Proposed and implemented feedback tracking system to gather data and use it to improve the customer experience Gained in-depth knowledge of company's product offerings to provide reliable and trusted assistance to customers daily, helping them make informed decisions

Saint Cloud, MN 03/2021 - 10/2021 Advise senior management on staffng needs and employee issues Record inventory usage and reorder supplies as needed Instruct employees in appropriately handling different types of situations Assist manager in hiring, supervising, and operating procedures Respond quickly and effciently to customer complaints Generate reports for management team Design and implement new ideas for customer service and employee satisfaction

Updated customer accounts with add-on room charges, including minibar use and room service bills. Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Protected guest valuables with main safe or in individual boxes to maximize security. Explained details regarding property, including restaurants, pool area, spa and ftness center to acclimate patrons to resort environment. Promoted local entertainment and sporting events and offered details to assist patrons. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. Answered customer telephone calls promptly and appropriately. Educated guests on hotel security features and instructed on important information regarding safety processes and procedures. Issued room keys to guests upon check-in and answered questions regarding proper use. Maintained transaction security by verifying payment cards against identifcation. Confrmed relevant guest information and payment methods to prevent fraud. Promptly answered multi-line phone system and greeted callers enthusiastically. Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate. Welcomed each new arrival pleasantly and confrmed reservations and identifcation.

Trained team members in successful strategies to meet operational and sales targets. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Supported staff development and goal attainment by focusing on skill development and job satisfaction. Managed opening and closing procedures and recommended changes to enhance effciency of daily activities. Established and optimized schedules to keep coverage and service in line with forecasted demands. Coached team on effective upselling and cross-selling methods. Managed inventory control processes to restore back stock, control costs and maintain sales foor levels to meet customer needs. Set and enforced policies focused on increasing team productivity and strengthening operational effciency. Submitted reports to senior management to aid in business decision-making and planning. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Monitored employee performance and developed improvement plans.

Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Completed and fled all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Used behavior modeling and specialized teaching techniques to share and reinforce social skills. Participated in professional development opportunities and attended in-services and seminars. Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes. Supported student learning objectives through personalized and small group assistance. Supported instructor with test administration, curriculum development and assignment grading. Set up visual aids, equipment and classroom displays to support teacher's lesson delivery. Retained interest and maximized receptive learning by educating students using hands-on instructional techniques. Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Maintained strong customer relations and effective customer service standards. Developed and implemented robust training and mentoring strategies. Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. Motivated employees to perform at peak productivity with morale-boosting programs. Oversaw cash fow of store, including cashier operations, bookkeeping and security. Managed shelf inventory and customer-focused loss prevention strategies. Worked with security staff and law enforcement on shoplifting and vandalism response.