Angie Carmichael, PHR, SHRM-CP: HR Analyst in Charlotte, NC

• Performed a variety of complex accounting functions in the preparation, processing, maintenance and reconciliation of payroll records and payment of funds for over 700 personnel on a weekly basis • Analyzed and understood information, best practices, and business objectives to make appropriate HR recommendations • Served as a SME in HR analysis, systems, and process; automated payroll process to save over 20 man hours a month and an error rate reduction of over 75% of manual process • Created presentations for Business Development; including company breakdowns • Executive analyst to the CEO & CFO; created bonus compensation matrix and monthly, quarterly and annual execution on pay outs • Provided consultation on business operational issues, data/statistical analysis and projects • Recruiting process engineer within our ATS / CRM • Oversaw and analyzed employee survey results • Managed internal personnel records and PTO

• Plan, supervise, and coordinate work activities of HR department and recruiting coordinators for employment, compensation, and employee relations • Serve as administrator and one point of contact for all companywide full life-cycle staffing vendors, MSP & VMS systems • Human Resource liaison between business units, technology teams and support teams for parent company and two subsidiary companies • Delegate work flow of office administration, maintenance, work orders, manage inventory, office communications, company events, and travel accommodations • Oversee benefit administration, including paid time off, enrollments and terminations, employer portion of year medical deductions, maintain compliance with Section 125 plan provisions and aid in the decision-making process regarding plan renewals • Perform internal recruiting activities and manage the onboarding process, including new hire orientations for all internal employees • Supervise employment verifications, EEOC and ADA compliance, wage audits and unemployment claims; act as company representative in unemployment hearings • Conduct exit interviews and analyzed responses to make recommendations to management team

• Second Level Review - Team Lead • Document analysis, surveys, scenarios, business analysis, task and workflow analysis • Advanced processing, closing and compliance for loan origination • Critically evaluated information gathered from multiple sources and reconciled conflicts • Analyzed applicant, property and documentation for insurance fulfillment • Worked with brokers and agents for corrections and condition clearance • Managed distribution of pipeline for team • Executive Escalations Team - serviced loans from office of the president and media issues • Ordered titles, broker-price-opinions and costs from attorneys • Updated loan information systems detailing status, delinquency, department, and communication

• Facilitated weekly, monthly, quarterly and yearly meetings between teams members • Prepared all teams computerized graphs, charts and visual presentation aids • Completed Business Operation - client fulfillment • Organized material for entire team for MLS data entry • Negotiated offer to purchase contracts, contingencies and repair of property between buyer / seller and supporting agents • Facilitated closing with attorneys and inspectors • Conducted comparative market analysis on properties and broker-price-opinions for lender