Tech

Senior Manager - SAP Technology Services

Top Management

Profile Summary

A total of 19 years of global work experience in SAP Basis area with exposure to entire life cycle of project starting from initiation, planning, execution, closure to managing service and system support. Specialize in technology delivery of SAP implementation/upgrades and support projects, with technical expertise in SAP BASIS. Strong technical background of SAP, Oracle and UNIX and exposure to new dimensional technologies in SAP (Cloud/HANA).

As part of the current role, additionally manages the Azure hosting & operations for SAP systems governing key supplier and partner service levels.

Global work exposure where worked in UK (2.2 years) and South Africa (4 years) for various projects and lead teams in various regions. Worked with business on transformation projects and partnered with multiple vendor partners and effectively driven programs/projects to closure.

Major contribution towards service integration/transition done as part of various projects which were done with internal teams and external vendors. Leading the IT space in close proximity with business and major stakeholders and ensuring business requirements are met without disruptions.

Worked with major clients and vendors to develop processes around Change/Incident & problem management and rolled them out globally.

Key Focus Areas

• Management of big programs with valuation ranging between 100K GBP to 10 Million
• Handled client facing roles at offshore location
• Vendor Management with multi-vendor engagements and vendor selection
• Estate and capacity management for SAP systems
• Automation driven optimizations
• Datacenter migrations
• Operational excellence, exposure to high resilience support models
• Cloud First strategy, definition and execution

Summary of Experience:
Employer	From	To	Job Type	Experience
Unilever	May 2016	Till Date	Senior Manager	33 Months
Accenture	April 2006   April 2016   SAP Technical Architect	102 Months
HP Global Soft   Mar 2005	Apr 2006	IT / SAP / Administration   12 Months
TVS Motor Co.	Apr 2000	Mar 2005	IT / SAP / Administration   61 Months

Role Description	• SAP Landscape Manager - Europe Region
Key Responsibility Area
• Delivery Management for 40+ resources
• Stake holder & business stake holder management
• Resilience and Cost optimization
• Technology Project Delivery
• Critical incident and change management

Details
As SAP Landscape Manager for Europe region, responsible for managing various SAP systems (20 Production instances) for Unilever. Responsible for SAP architecture, and technology-based decisions and run phase (24X7). Working with platform/business stake holders and various vendor partners and deliver projects based on business timelines. Responsible for ensuring service quality and project delivery of internal organization and vendor partners. Responsibility also lies in the run operations where we actively manage performance, incidents, and changes for landscapes.
A major deliverable is new service integration to the vendor partners, as the projects are managed inhouse. New Operational acceptance (OA) process is defined to ensure full compliance is met during transitions. This model is flexible and can be changed as per the nature of the project.
As a cloud operational lead for SAP estates, drive cloud hosting and service management working closely with Microsoft. Manages SAP estate management team focused on cost optimization, capacity and lifecycle management for cloud tools and infrastructure IaaS
Currently all new SAP builds are done on cloud as part of the "cloud first" initiative, where we have already hosted CFIN on Azure which is a 6 TB instance and HANA instance for data lakes.

Anglo Gold Ashanti (SA)   Aug/2012 - Apr/2016
Project Description
SAP Implementation - Anglo Gold Ashanti (AGA) is one of the leading mining companies with global presence head quarter in Johannesburg, with mines across geographies. They have operations in Australia, South Africa, CAR, Namibia, Ghana, Brazil, Argentina, USA and Columbia. SAP implementation in AGA covers all the above regions and all the regions were integrated in to one SAP system

Role Description
• Technical Architect Lead - Responsible for Hardware sizing, Installations, Print and Batch architecture designs,
Primary services were - Incident management, change request management, queue management, SAP Security & Access management, SAP Monitoring, CPS installation and configuration, IDOC process flows, third party integrations (Nota Fiscal)

• Onshore Support Lead - After implementation, application support was transitioned to India, where my role was to transition the basis tasks across and manage them from client location. As part of this, we set up a team of 14 members in India and 4 in Brazil to ensure 24X7 coverage. We had a 4-member team in South Africa who solely work on projects and new initiatives and all these resources report in to me.

• Data Center Migration - To leverage the new age "Infrastructure As A Service Model", we moved the client data center from Fujitsu (UK) to Orange (Paris). As part of this project, we ensure the right sizing of infrastructure and seamless migration to the new infrastructure and the project was carried out in 3 months' time frame.

Technical Architect Lead

Find out detailed information about Anil Surendran, Senior Manager - SAP Technology Services in Bangalore

Anil Surendran: Senior Manager - SAP Technology Services in Bangalore

Anil Surendran