Bike

Golf

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Tech

Triathlon

Wake

Yoga

Health & Fitness

Fulfillment Support Specialist

Specialist & Consultant

• Daily documentation of issues and communication with sellers and buyer clientele to reach an optimal solution according to department and company guidelines.
• Triage problematic orders in the fulfillment flow, solve, and return to be complete for same-day shipment.
• Thorough knowledge of company products: sneakers (Nike/Jordan, Adidas/Yeezy, Designer labels, etc.), sneaker condition, and pre-release/release information, etc.
• Daily customer experience via Return to Sender correspondence through Zendesk directly with Buyers concerning reshipment (address confirmation, invoice) or refund. (30-60+ Emails per day)
• Experience in department introduction and peer training for all aspects of Fulfillment Support for 5+ new employees.
• In depth knowledge of all sneaker conditions, specifically those considered "issues/exceptions" by GOAT standards/guideline.
• Inventory control through means of picking and packing for Buyer Accepted Discounts and Returns to Sellers/Buyers, along with powershelving and organizing within an inventory of over 20,000 individual products/orders, etc.
• Thorough knowledge of the authentication process, quality control verification steps (i.e. SKU, Size, Shoe condition, etc.), and proper factory resetting of each order before shipment or inventory storage.
• Extreme attention to detail throughout all aspects of daily work.
• Vast knowledge of GOAT admin systems and all GOAT product/order statuses.
• Company-wide correspondence with various departments and various locations across the USA to ensure company/team efficiency for our overall goal of keeping a happy and thriving marketplace.

• Daily payroll packaging for all individual employee check/paystubs for 30+ companies.
• Data entry for all new employee payroll processes.
• Copying, faxing and data transfers via Xerox.
• Digital and physical filing.
• Client greeting and general receptionist via phone

Administrative Assistant

• Managed inventory of all clothing and accessories stock
• Event assisting
• Pop-Up shop organization
• Videographer and photographer for E-Commerce products, lookbooks, and events
• Writer of blog posts
• Social Media content distribution

E-Commerce Administrative Assistant / House Photographer

• Inventory Management
• Open and closed store
Sales, employee training, customer service

Sales Lead

• Made 200-250 calls per shift to alumnae and parents of Mount St. Mary's College's current students to procure donations to the Mount Fund.
• Part of a team that raised $20,000.
• Created and sent approximately 100 thank you notes to donors.


Phone Representative

Find out detailed information about Annalisa Stalcup, Fulfillment Support Specialist in El Segundo

Annalisa Stalcup: Fulfillment Support Specialist in El Segundo