Annalisa Stalcup: Fulfillment Support Specialist in El Segundo

• Daily documentation of issues and communication with sellers and buyer clientele to reach an optimal solution according to department and company guidelines. • Triage problematic orders in the fulfillment flow, solve, and return to be complete for same-day shipment. • Thorough knowledge of company products: sneakers (Nike/Jordan, Adidas/Yeezy, Designer labels, etc.), sneaker condition, and pre-release/release information, etc. • Daily customer experience via Return to Sender correspondence through Zendesk directly with Buyers concerning reshipment (address confirmation, invoice) or refund. (30-60+ Emails per day) • Experience in department introduction and peer training for all aspects of Fulfillment Support for 5+ new employees. • In depth knowledge of all sneaker conditions, specifically those considered "issues/exceptions" by GOAT standards/guideline. • Inventory control through means of picking and packing for Buyer Accepted Discounts and Returns to Sellers/Buyers, along with powershelving and organizing within an inventory of over 20,000 individual products/orders, etc. • Thorough knowledge of the authentication process, quality control verification steps (i.e. SKU, Size, Shoe condition, etc.), and proper factory resetting of each order before shipment or inventory storage. • Extreme attention to detail throughout all aspects of daily work. • Vast knowledge of GOAT admin systems and all GOAT product/order statuses. • Company-wide correspondence with various departments and various locations across the USA to ensure company/team efficiency for our overall goal of keeping a happy and thriving marketplace.

• Daily payroll packaging for all individual employee check/paystubs for 30+ companies. • Data entry for all new employee payroll processes. • Copying, faxing and data transfers via Xerox. • Digital and physical filing. • Client greeting and general receptionist via phone

• Managed inventory of all clothing and accessories stock • Event assisting • Pop-Up shop organization • Videographer and photographer for E-Commerce products, lookbooks, and events • Writer of blog posts • Social Media content distribution

• Inventory Management • Open and closed store Sales, employee training, customer service

• Made 200-250 calls per shift to alumnae and parents of Mount St. Mary's College's current students to procure donations to the Mount Fund. • Part of a team that raised $20,000. • Created and sent approximately 100 thank you notes to donors.