Customer Service Head

Customer Service & Support

In charge of 15 people, In charge of 5 ecommerce stores and one
marketing company's customer service representatives and co managers.
weekly meetings, weekly performance reviews on employees, training
new employees, hiring customer service representatives and conducting
rules & regulations convention to employees. Meetings with the board to conduct strategies to progress certain criterias in the company.The
Customer Service Representative attracts potential customers by
answering product and service questions; suggesting information about
other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Changing
payments, fixing payments, sending teams out, email verification. Assist with refunds, orders and exchanges.
Handling inbound calls, figuring out the customer problem.

The Counselor Specialist Representative attracts potential customers by
answering product and service questions; suggesting information about
other products and services. In charge of 26 people, weekly meetings,
weekly performance reviews on employees, training new employees,
hiring customer service representatives and conducting rules & regulations convention to employees. Handling inbound calls, figuring out the customer problem. Figuring out problems about customers' insurance
claims, transferring them to the right department. Knowledge about
medicare plans and savings plans.


Company Websites

Hauser Holdings, Companies under the holdings company, I
managed for.

?   Skullpt -https://skullpt.com/
?   Quickjump - https://www.quickjump.co/sign-up
?   Pinch Pal - https://thepinchpal.com/
?   Pixel Play -
https://pixelplay.us/products/pixelplay%E2%84%A2
-led-tv-backlights-kit


Aon, Website
?   https://www.aon.com/home/index

Supervisor, Counselor Specialist

Duties like representing clients in Courts, attending to private legal
matters, Communicating with clients, other fellow colleagues, judges
involved with cases. Having to do research and analyze the situation of the cases, prepared for court.

Assistant Lawyer (Internship)

Startup marketing company, based out of Pennsylvania. Conducting
numerous daily calls, setting up appointments, meeting with clients
going over business modules and finances.

Sales Consultant

Find out detailed information about Anthony Dressler, Customer Service Head in Norfolk, VA

Anthony Dressler: Customer Service Head in Norfolk, VA

Anthony Dressler

ECPI University

Old Dominion University