Anthony Dressler: Customer Service Head in Norfolk, VA

In charge of 15 people, In charge of 5 ecommerce stores and one marketing company's customer service representatives and co managers. weekly meetings, weekly performance reviews on employees, training new employees, hiring customer service representatives and conducting rules & regulations convention to employees. Meetings with the board to conduct strategies to progress certain criterias in the company.The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Changing payments, fixing payments, sending teams out, email verification. Assist with refunds, orders and exchanges. Handling inbound calls, figuring out the customer problem.

The Counselor Specialist Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. In charge of 26 people, weekly meetings, weekly performance reviews on employees, training new employees, hiring customer service representatives and conducting rules & regulations convention to employees. Handling inbound calls, figuring out the customer problem. Figuring out problems about customers' insurance claims, transferring them to the right department. Knowledge about medicare plans and savings plans. Company Websites Hauser Holdings, Companies under the holdings company, I managed for. ? Skullpt -https://skullpt.com/ ? Quickjump - https://www.quickjump.co/sign-up ? Pinch Pal - https://thepinchpal.com/ ? Pixel Play - https://pixelplay.us/products/pixelplay%E2%84%A2 -led-tv-backlights-kit Aon, Website ? https://www.aon.com/home/index

Duties like representing clients in Courts, attending to private legal matters, Communicating with clients, other fellow colleagues, judges involved with cases. Having to do research and analyze the situation of the cases, prepared for court.

Startup marketing company, based out of Pennsylvania. Conducting numerous daily calls, setting up appointments, meeting with clients going over business modules and finances.