Ariana Springer: in Fountain Valley, CA

Professional and politely answer phone calls and emails from consumers in regards to warranty issues and product questions, Responsible for resolving complaints to ensure customer retention and satisfaction, Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors, Notifies customer and designated personnel of findings, adjustments, and recommendations such as exchange of merchandise, Follows up on recommended adjustments to ensure customer satisfaction, Keys information into computer to obtain computerized records, Some warehouse work which includes inspecting returned material for defects and ensuring returned material meets warranty criteria; Knowledge of AS400, CRM, SAP, and Lotus Notes, Full Circle

Run credit checks, approve and deny credit applications, resume cancelled lines, Analyst reviews, Process payments, collections accounts, change and update features and data plans.

Phone Banker: Order new debit/ATM cards, maintenance on cards, travel alerts, and limit increases. Examines bank activity on ATM Cards, and Visa Fraud Reports exceptions, perform signature verifications, Fraud Claims and Follow ups on bank claims, Administrative duties Teller: Processes customer transactions, identifies and makes sales referrals, cross-sell bank services and products, provide excellent customer service, also safe deposit, process payments, merchant/vault, ATM processing, bonds and coupons, foreign currency and night