Arlen Mossgrove: Operations Specialist in Park City, UT

• Manage orders and communications between Kodiak Cakes and a growing number of customers • Monitor operational relationships and performance of third party logistics companies • Track Key Performance Indicators to provide insight to managers on operational performance • Oversee key accounts such as Walmart, KeHE, HEB, Publix, and more • Create training documents for new employees in a rapidly changing environment

• Promote brand awareness through the planning and execution of field marketing events • Executed Costco roadshows • Gather useful insights on customer feedback at field events • Provide Field Marketing Managers reports of the successes and opportunities for future events • Pack and send out samples of products for marketing team members • Provide concise and timely responses to customer service emails and calls

• Oversaw 38 student ambassadors. This included monitoring an extensive communication plan utilizing various social media platforms and conducting a weekly leadership course/training • Facilitated on-campus events for prospective students including tours, retreats and overnight stays • Interviewed and selected student ambassadors • Led orientation for over 2000 incoming Freshmen • Conducted extensive research on the factors linking social media to student recruitment

DSU REBRANDING COMMITTEE, January 2016 When not working, I enjoy outdoor recreation including, skiing, rock climbing and mountain biking. I also enjoy playing sports and staying physically fit and active.