Arman Mustafa: CUSTOMER SERVICE REPRESENTATIVE II in Naples, FL
Arman Mustafa
CUSTOMER SERVICE REPRESENTATIVE II
Naples | United States
Skills
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Interests
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Industries
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Work experience
FIS
CUSTOMER SERVICE REPRESENTATIVE II | 04/2022 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
? Answered customer telephone calls promptly to avoid on-hold wait times.
? Answered constant flow of customer calls with minimal wait times.
? Offered advice and assistance to customers, paying attention to special needs or wants.
? Responded to customer requests for products, services and company information.
? Provided primary customer support to internal and external customers.
? Recommended products to customers, thoroughly explaining details.
? Assisted customers with setting appointments, special order requests, and arranging
merchandise pick-up.
? Collected customer feedback and made process changes to exceed customer satisfaction
goals.
? Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
? Cultivated customer loyalty, promoted repeat business and improved sales.
? Developed community reputation through commitment to customer satisfaction and strong
client relationships.
? Provided information regarding charge accounts and loyalty programs.
? Liaised with customers, management and sales team to better understand customer needs
and recommend appropriate solutions.
? Used company troubleshooting resolution tree to evaluate technical problems and find
appropriate solutions.
? Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
? Investigated and resolved customer inquiries and complaints quickly.
? Responded proactively and positively to rapid change.
? Delivered prompt service to prioritize customer needs.
? Educated customers about billing, payment processing and support policies and procedures.
? Responded to customer requests, offering excellent support and tailored recommendations
to address needs.
? Promoted superior experience by addressing customer concerns, demonstrating empathy
and resolving problems swiftly.
? Maintained up-to-date knowledge of product and service changes.
? Answered average of [Number] calls, emails and faxes per day, addressing customer
inquiries, solving problems and providing product information.
? Provided excellent customer care by responding to requests, assisting with product
selection and handling ordering functions.
Change Healthcare
PATIENT ACCESS REPRESENTATIVE | 10/2021 - 02/2022
? Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
? Determined patient financial needs and referred eligible patients to proper county, state or
federal agencies to obtain financial assistance.
? Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
? Obtained patient's insurance information and determined eligibility for benefits for specific
services rendered.
? Resolved patient financial problems with guidance from documented guidelines and procedures.
? Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
? Secured patient information and confidential medical records in compliance with HIPAA
privacy rule standards to protect patient's privacy.
? Applied administrative knowledge and courtesy to explain procedures and services to patients.
? Followed document protocols to safeguard confidentiality of patient records.
? Helped address client complaints through timely corrective actions and appropriate
referrals.
? Offered simple, clear explanations to help clients and families understand hospital policies
and procedures.
Navient
CUSTOMER SERVICE REPRESENTATIVE | 05/2021 - 10/2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
? answering inbound and outbound calls
? reviewing documents
? Collected customer feedback and made process changes to exceed customer satisfaction
goals.
? Consulted with outside parties to resolve discrepancies and create effective solutions.
? Responded to customer requests for products, services and company information.
? Offered advice and assistance to customers, paying attention to special needs or wants.
? Used company troubleshooting resolution tree to evaluate technical problems and find
appropriate solutions.
? Recommended products to customers, thoroughly explaining details.
? Answered constant flow of customer calls with minimal wait times.
MCC Applied Technologies Center
FRONT DESK AGENT | 08/2018 - 03/2020
answering phone calls
? Answered multi-line phone system and greeted callers enthusiastically.
? Took reservations over phone, in person and via computer for guests and provided
confirmation information.
? Answered customer telephone calls promptly and appropriately handled needs.
Pontillos Pizzeria
PIZZA MAKER | 08/2017 - 08/2018
Prepared raw materials for cooking by cutting vegetables and preparing dough.