Arman Mustafa: CUSTOMER SERVICE REPRESENTATIVE II in Naples, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ? Answered customer telephone calls promptly to avoid on-hold wait times. ? Answered constant flow of customer calls with minimal wait times. ? Offered advice and assistance to customers, paying attention to special needs or wants. ? Responded to customer requests for products, services and company information. ? Provided primary customer support to internal and external customers. ? Recommended products to customers, thoroughly explaining details. ? Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. ? Collected customer feedback and made process changes to exceed customer satisfaction goals. ? Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. ? Cultivated customer loyalty, promoted repeat business and improved sales. ? Developed community reputation through commitment to customer satisfaction and strong client relationships. ? Provided information regarding charge accounts and loyalty programs. ? Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. ? Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. ? Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. ? Investigated and resolved customer inquiries and complaints quickly. ? Responded proactively and positively to rapid change. ? Delivered prompt service to prioritize customer needs. ? Educated customers about billing, payment processing and support policies and procedures. ? Responded to customer requests, offering excellent support and tailored recommendations to address needs. ? Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. ? Maintained up-to-date knowledge of product and service changes. ? Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. ? Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

? Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. ? Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance. ? Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients. ? Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. ? Resolved patient financial problems with guidance from documented guidelines and procedures. ? Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. ? Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. ? Applied administrative knowledge and courtesy to explain procedures and services to patients. ? Followed document protocols to safeguard confidentiality of patient records. ? Helped address client complaints through timely corrective actions and appropriate referrals. ? Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ? answering inbound and outbound calls ? reviewing documents ? Collected customer feedback and made process changes to exceed customer satisfaction goals. ? Consulted with outside parties to resolve discrepancies and create effective solutions. ? Responded to customer requests for products, services and company information. ? Offered advice and assistance to customers, paying attention to special needs or wants. ? Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. ? Recommended products to customers, thoroughly explaining details. ? Answered constant flow of customer calls with minimal wait times.

answering phone calls ? Answered multi-line phone system and greeted callers enthusiastically. ? Took reservations over phone, in person and via computer for guests and provided confirmation information. ? Answered customer telephone calls promptly and appropriately handled needs.

Prepared raw materials for cooking by cutting vegetables and preparing dough.