Arnold Haeberle:

Thousand Oaks, CA Jan 2021-Feb 2021 Sensata is industrial technologies company that manufactures sensors and controls for industrial applications. Document Control Specialist • Collected and distributed documentation required for processing Engineering Change Order (ECO). • Performed data corrections according to direction from initiators. • Maintained specials files for labeling specific projects. • Typed processed status reports and proofread documents, and verified assigned document numbers. • Contacted responsible preparers of source documents to resolve questions, inconsistencies, and/or missing data.

Processed Record Change Orders (RCH) as per medical device quality system change management guidelines. • Provided proofreading and direction to RCH change order initiators. • Collaborated with other Medtronic configuration management groups and businesses. • Responsible for ensuring labeling had the best practices of Document Change Management were followed. • Participated in department status meetings. 1

Woodland Hills, CA Dec 2017 - Dec 2018 Total Merchant Services is a credit card processing company that offers solutions for credit, debit, Electronic Benefits Transfer (EBT). Customer Service Care Representative • Accountable for providing customer service to merchant customers throughout the continental United States. • Assisted Spanish-speaking customers. • Responsible for resolving customer issues and technical troubleshooting of payment card terminals with the processing of monetary transactions. • Solved customer disputed billing and banking issues through appropriate research and resolution.

Simi Valley, CA Mar 2017 - Jul 2017 AV is a leading manufacturer of small Unmanned Aircraft Systems (UAS) Electric Vehicle (EV) Testing and Charging Systems. Contracting Consultant - International Contracts Administrator Assistant (Contracts Dept.) • Administered the required documentation for international shipments of repairs and new hardware to customers worldwide. • Researched customer contractual requirements, special customs licensing, and unit of pricing. • Collaborated with interdepartmental personnel to meet critical shipment deliveries.

Valencia, CA May 2016 - Oct 2016 ITTAC is a manufacturer of custom-made products such as crossfeed valves, high-temperature switches, industrial switches, etc. Contracting Consultant - CSR / Production Expeditor (Industrial Switches) (Inside Sales Dept.) • Customer service liaison between Regional Sales Manager, Outside Sales Representatives, and distributors with requests in past due to shipments. • Provided post-sale orders status and internal customer support throughout the completion of the contract. • Promoted communication across the internal supply chain and drove for issue resolution. • Followed internal company policies and procedures including ITAR and EAR government regulations.

Covina, CA Jan 2016 - Mar 2016 SCE - Net energy metering, or "NEM", is a special billing arrangement that provides credit to customers with solar PV systems for the full retail value of the electricity their system generates. Contracting Consultant - Net Energy Metering (NEM) Application Project Analyst (PTO Dept.) • Analyzed customers NEM submitted application and documentation packages from the vendor /customer requesting Permission to Operate (PTO). • Evaluated customers' NEM Application, Interconnection Agreement, Single Line Diagram, and Final Electrical Inspection Job Card, and supporting documentation for accuracy, completeness, and compliance to SCE NEM standards. • Assisted Spanish-speaking vendors with NEM. 2

PPG AEROSPACE, Sylmar, CA Mar 2015 - Dec 2015 PPG is a manufacturer of paints, transparencies, sealants, and coatings for aviation, aerospace, commercial, industrial, and military applications. Contracting Consultant - Documentation Specialist (EH&S/Global Product Stewardship Dept.) • Responsible for the validation and certification of importing material substances into the U.S. and by the Toxic Substances Control Act (TSCA) of core products. • Analyzed and provided photochemical reactivity statements for MSDS and labeling requests.

Chatsworth, CA Sep 2012 - Jun 2014 ONTIC manufactures and supports Original Equipment Manufacturer (OEM) parts for aviation, commercial and military applications. Contracting Consultant - Document Control Specialist (Multiple departments) • Accomplished special projects for the quality document control manager, project manager, planning manager, procurement manager, and ITAR compliance manager. • Completed research assignments, reports, analyzing and filing, evaluating and recording of aircraft parts and drawings/document data for Engineering and various other departments. • Compiled and verified assembly drawings/documents as part of the Technical Data Package (TDP). • Assisted Spanish-speaking customers.

(Formerly: EDO/FPS-ITT CORP), Thousand Oaks, CA Jan 2008 - Aug 2012 EXELIS is a provider of products and services for critical counter-measure mission deliveries. Document Control Specialist /Configuration Management Support (Engineering Dept.) • Administered the Document Control / Configuration Management (CM) processes, including Engineering Change Orders/Requests (ECO/ECR) and supporting documentation; scanning, analysis, editing, incorporation and posting and processing of controlled revision changes per CM guidelines. • Conducted Change Control Board (CCB) meetings following CM guidelines with 8-15 board members that resulted in processing 19 ECOs in one particular day that resulted in a cost savings of $45,600. • Updated electronic Document Control / Configuration Management spreadsheets to assure configuration identification, change control, status accounting, and audit. • Achieved Six Sigma Green Belt certification by changing the manual stamping of documents to an electronic process.