Arthur Allison: in San francisco, CA

• Responsible for overseeing and managing multi-site migrations of the new VA Hospital Help Desk/Service Desk ticketing solution, CA Service Desk Manager, to ensure a smooth transition • Lead in managing the overall migration initiative for two regions • Oversee group development, training efforts, access coordination to the new single tool • Responsible for coordinating two way communication between customer and Leadership • Provide updates on deployment efforts as well as update on overall efforts within ticketing system