Principal Systems Dev Engineer

Education & Training

Seasoned Dev Ops's professional in delivery and operations,
handled global teams to deliver business value across diverse
technology platforms for global leading IT services companies on
enterprise architectures, diverse domains, managing large customer
accounts.
Proven leadership and experience in Customer Facing projects /
Client Engagements / Project Management / Program Management / QA Manager in leading large diverse global teams and delivery
models. Good track record of project delivery & solutions in the domain of Infrastructure, Predictive Analytics, Supply Chain
Management, Retail, Banking, e-Learning, Data Acquisition
Systems, Decision Support Systems, and Hardware Diagnostics.
Having worked under different corporate cultures and industry
segments - from startups and private equity to large publicly-traded
corporations given me rich experience in managing diverse cultural
teams.

Area, India

•Strategize and driving CI/CD and Dev Op's Transformation
•Improved business SLA's and better up time of business critical applications
and infrastructure.
• Implemented automation capabilities to enable the team to adopt additional
tool sets and improve processes and infrastructure monitoring & health check
using tools and systems.
• Optimized release management and deployment through automation and tools. Improved customer experience by improving product quality through
better customer feedback and stakeholder engagement

Area, India
Part of the Dell online team driving the Cart & Check Out experience for
customer's globally. We constantly strive to improve customer experience.
As a product owner I am challenged to build best of breed applications and platform for our online customer's. Working with cross functional teams (Data Analytics / UI&UX / Business) we bring together a rich innovative way's of solving customer challenges. We drive the annual P&L / AoP based program / road map for the org. Being part of the leadership team gives me great
opportunity to engage on the latest technology platforms and build the strategy for the team.

Product Owner

Area, India

Managed a team of 13 members to improve and control operations of Support& Deployment Services Technology Organization - 300 associates
managing proactive and predictive capabilities for diagnostics on Dell's
hardware LOB's.


•Executed release and deployment of complex applications on IT Data
Centers to drive Dell's enterprise and client proactive and predictive software
capabilities.
•Established governance around L3 team to improve operations and share
best practices, spanning AMER, EMEA and APJ regions and impact PnP on
tech support teams.
•Executed critical business requirements tracked at VP level for improving
customer adoption through 1:1 engagements and technical workshop's with premier elite customers.
• Improved technical breath within the team through tools & automation with focus on process improvements, infrastructure and application bench marking
and optimization, business continuity planning, KPI governance, training, IT
engagement, and user acceptance testing.

Engineering Manager

•Successfully led the concept creation, definition, and delivery of software
diagnostics tools for Dell's first remote monitoring software SupportAssist
(dell.com/SupportAssist) enabling over 100 M revenue in first year.
•Drove FY16 "Analytics & Reporting" goals for Dell's Global Support & Deployment Organization with over 500 M $ in revenue. I had to manage
global cross functional team in the development, launch and delivery of new service offers for Dell's strategic proactive and predictive capability.
Responsibilities included roadmap planning, executive presentations,
coaching & work assistance, IT planning, KPI governance, and stakeholder
management, engineering release scheduling, technology assessments.
•Defining operational strategies with Dell's Global Support & Deployment
Operations (GSDO) for product "Service Readiness" and "Service Delivery"
•Oversee partner alignment and maintain multiple partner relationships
with cross-functional groups to ensure successful completion of program
deliverable s.
•Led adoption efforts to increase customer base for tools usage and increase
CE.

Global Program Manager

Was responsible to strategize service delivery for "Roger's Communication"
Canada with a contract value of 2 M $. Identify key business requirements and opportunities for remote infrastructure management. Responsible for
Profitability of projects, resource utilization.
•Reduced Roger Communications TCO / IT maintenance costs offshoring
operations and service delivery.
•Drive program governance with IBM & Roger's stakeholders. Portfolio
Planning & Roadmap guidance.
•Improved operational efficiency and reduce operational / infrastructure costs
on some of the critical Rogers's applications / servers through monitoring and proactive remediation's.
•Worked with Roger's IT team to create remote work bench system to manage
and deploy software upgrades for application(s).
•Reporting capabilities on usage trends and recommendations for critical
application bench marking and utilization.

Account Manager

Area, India

• Managed client / offshore QA delivery for Bank of America / Merrill Lynch
for their major research work bench & collaboration tools. This program was
intended to reduce TTM for their research publications, analyst rating and reviews and reduce operational costs.
• Reduced QA efforts through automation which led to substantial savings in cost / quality and engineering efforts.
•Planned and executed User Acceptance testing with Analysts worldwide for
Beta phase. This involved real-time online testing prior to production launch,
co-ordination with global stakeholders on product feedback and ensure release
schedules are aligned with offshore delivery teams on acceptance criteria for
launch

Engagement Manager

Area, India

• Managed client / delivery function for Pittsburgh Plate Glass (PPG) for their
major technology and platform migration from Mainframe to Microsoft stack.
This program was intended to reduce TCO on IT and Operations and increase
business process efficiency for their Order To Cash / Supply Chain / Demand
Forecasting functions.
• With technology and platform migration there was a savings of about 10
M $ on their inventory / operations over 2 years through better planning on
forecasting and order management

Delivery Manager

Managed a team of about 15 members for Microsoft offshore team for
their B2B / Middleware Biz Talk releases. The offshore team was a strategic
extension to their Redmond team for driving QA efforts for their product
releases and increasing operational efficiency for their business.
• Planned and executed QA strategy and roadmap with Redmond team to develop customized automation framework and infrastructure for reducing QA
cycle. QA efforts through automation led to substantial savings in cost / quality
and engineering efforts.
• Led a cross functional team to identify root causes on product issues;
developed reporting and trained team on automation to reduce regression and product fixes which saved $ 1 M in first three quarters

Project Manager

Area, India

•Chartered to delivered innovative e-Learning tools for John's Hopkins
University. The program was an integrated series of mathematics software
programs designed for enrichment in grades six through eight, or earlier for
academically highly able students. The programs are highly interactive, game-
like, and emphasize investigation and exploration rather than drill and practice.
They adhere closely to NCTM standards, and present problems within each
topic that help students meet the expectations of the standards

Was part of their offshore delivery center working across projects and programs on Java / Microsoft technology stacks. Was responsible for design / analysis and development for US based clients

Programmer Analyst

United States

• Based out of US delivery center was responsible for design / analysis & development of their insurance product

• Delivered the 1st turnkey project for "Alacrity Electronics Ltd" to "Reliance Industries Ltd" to manage an integrated SCADA system. Lead a team to develop designs, coding, testing and implement core features for integration and reporting of remote data for SCADA (Data Collection & Sampling, Analysis & Reports)
• Contribution to latest trends in energy management in IEEE conference
• Co-Ordinate with Sales & marketing to define product requirements manage
Customer Implementations / Customize Solutions


ICON MICRO CIRCUITS & SOFTWARE TECHNOLOGIES

Technical Lead

Find out detailed information about Arun Prasath, Principal Systems Dev Engineer in Bengaluru

Arun Prasath: Principal Systems Dev Engineer in Bengaluru

Arun Prasath