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Merchandising and Marketing Coordinator

Administration & Clerical

Digital merchandising and marketing professional experienced in sales, marketing and account management. Knowledgeable
about e-commerce, social media and creative digital design.
Customer service and call center executive accomplished in all aspects of ACD development, campaign
management, creating and emphasizing a word class customer service experience.

Identified, developed and evaluated marketing strategies based on knowledge of company
objectives and market trends. Created sales strategies to promote advertising offerings and
motivate larger deals.
Increased Conversion Rate by up to 80%
Managed all promotions on the site, worked collaboratively with Design and SEO.
Spearheaded numerous projects to make the website better for users
Developed new private label product lines and collections

Developed, implemented and monitored programs to maximize customer
satisfaction.Improved service quality and increased sales by developing a strong knowledge
of company's products and services.Interviewed, hired and trained new quality customer
service representatives Successfully managed the activities of 40 team members in multiple
locations.
Increased Revenue by 66% within first year
Achieved a 96% customer satisfaction rating, highest third party rating for any retailer in
our industry
The team I managed was ranked #3 Best Place to Work in AZ by the Phoenix Business
Journal
Winner of Select Blinds prestigious "Employee of the Year" 2014

Director of Customer Service and Sales

Find out detailed information about Ashley Ponder, Merchandising and Marketing Coordinator in Gilbert, AZ

Ashley Ponder: Merchandising and Marketing Coordinator in Gilbert, AZ

Ashley Ponder

Academy of Art Universiry