Augustin Mihai: Pipe Tech in Yorba Linda, CA

• Greet customer and do a walk through. • Lay protection in work areas. • Setup plumbing system for flush and sanding. • Administer epoxy to the system and coat the pipes. • Return system to functioning order and prepare to turn water back on. • Provide the highest level of customer service to all guests.

Proactively greet, interact, and assist customers in a professional manner to foster and promote a cooperative and harmonious work environment Remain courteous and professional while handling demanding situations with traffic and other vehicles on the road Anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day Monitor and maintain cleanliness, sanitation, and organization of assigned work areas Assist passengers safely in and out of vehicle Ensure the safety of all passengers and their belongings Maintain contact with dispatch office Provide the highest level of customer service to all staff and guests

Provided day to day operations including reception, supplies, mail/courier meeting support, telework program oversight, and office assignments. Participates in office safety committees. Manages company-produced records and data to meet legal, governmental, and client requirements, as well as to protect company information. Lead measures to protect the firm’s assets – people, property, and information. This includes facility security, emergency planning, disaster recovery, fire safety, personal safety, and knowledge, information, and data management. Communicates with vendors and managers about upcoming project and ordering of supplies. Use Excel to create reports of materials used and costs by creating formulas calculating the ratio of cost.

Directed daily operations of the agency electronic card key employee identification system, mail room and shipping/receiving functions , including covering receptionist dutues. Used Visio to Manage construction of all internal office configurations. Coordinated and scheduled all workspace arrangements and department moves. Re-designed projects for efficiency and regulatory requirements. Acted as liaison to architectural firm, security personnel and maintenance staff. Communicated and planned office space configurations with department directors, staff and executives. Facilitated and supported the implementation of the internal emergency response team units. Created PowerPoint presentations using graphs and data for monthly safety meetings.

Worked with sales team and IT on implementation of data transfer for plan/products. Directed administrative duties for new client set-up. Analyzed reports for various benefit plans. Used Excel to Create reports and templates using tables for new benefit plans. Ensured integrity in various databases, developed temporary files, re-indexes, created and modified reports. Maintained security file and system for employee identification.