Aurelle Garner: Collections Analyst, Sr in Lakewood, CA

• Analyze reports to identify past due Canadian customer accounts and collect on them • Act as backup for the Payments Department in daily cash postings for our Canadian market • Assist the Credit Department when help is needed • Rely on strong multi-tasking skills to prioritize assignments while still taking care of my daily responsibilities • Maintain status reports and manage a 7 million portfolio • Reviewing discrepancies and work effectively in order to resolve in a timely manner • Assist US accounts analysts on identifying resources needed to collect past due amounts, and process potential refunds, through monthly meetings • Offer support to said analysts in-between meetings to get and maintain their accounts current • Maintained currents at 90% or over • Analyze, research and dispute order discrepancies with our US distributors • Keep write offs at a minimum • Assist in training new collectors

• Install F&P software on customer's computer • Troubleshoot F&P software issues with the customers • Troubleshoot Cpap download issues with the customers • Troubleshoot GSM transmission issues with the customers • Troubleshoot issues the customers might experience with Info Smart web, Web-based Download solution • Coordinate any necessary software related returns with Customer Care • Screen applications to the Home Care Services website • Keep spreadsheet of HomeCare Services registration requests • Test updates to InfoSmart Web • Escalate issues resolution to NZ Headquarters if/when necessary

• Process orders received by phone, fax or email daily, for U.S. and Canada customers • Ensure liaison between customers and Sales Representatives and/or Respiratory Specialists • Process quotes, requests and special orders from Representatives of assigned Territories (U.S. East Coast Hospitals, Canadian Hospitals ) • Triage of on-coming calls to the correct departments after investigating customers' requests • Process returns and credits as necessary • Billing and management of virtual warehouses for some major accounts • Ensure liaison between various departments of the Company • Translation of Corporate documents for use on the Company's YouTube Channel • French Voice-over for the Company's YouTube Channel

• Process all orders received by phone, fax or email on a daily basis for L.A. and Las Vegas Branch • Answer Customers enquiries about products. • Check products inventories, Process checks received, items returns and relative credit notes • Check All orders pulled out of the warehouse before being loading in truck • Supervise truck loading and release of driver • Review and submit credit applications from new customers and advise customers and sales representatives of Management's decision • Order to various domestic vendors and organize transportation of freight

• Executive support to the Project Manager and all the General Superintendents on the job sites • Supervising and organizing the work of 4 administrative clerks • Responsible for the invoicing of all projects • Account Receivable, supervising payroll and new hires • Keeping logs of cost reports on various projects • Managing drug screening tests with ASAP for new hires and current employees • Responsible for the office organization and well-functioning

• Managing clients' accounts • Act as liaison between customers from all around the world and local suppliers • Assist foreign customers, unfamiliar with the French Riviera, during their stay • Responsible for all Accounts Receivable and Accounts Payable • Executive support to the owner of a Company specialized in exhibition displays advertising campaigns and special events, throughout Europe and for the American Film Market. • Establishing all correspondence with suppliers and clients (letters, faxes, emails) • Establishing rental contracts for office sites and advertising panels sites • Managing sites decoration and billboards creation, between clients and suppliers • Managing travel arrangements to the American Film Market