Avinash Bhosale: in Mumbai, MH

Job Responsibility • Diagnosed and resolved operating system, hardware and software program problems to root causes • Recommended configuration changes and system additions that optimized performance • Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case • Provided customer support for all client/server based products • Assigned/Managed User Rights • Upgrade the machines OS from time to time mostly by using Ghost (Symantec) process. • Resolved user's hardware & network problems • User Account Creation, Security Policies, Group Creation, Provided Access Permission • Configuration of Outlook Express and MS Outlook and resolved related problem • Resolved front-end applications issue. • Good knowledge about Active directory, DNS and DHCP. • work in Domain environment • Friendly working with Acer and IBM machines • Configured Printer & Resolved Related issue • Desktop and Network related queries and applications • Installation of Win Server 2K3 & 2K8, Windows XP/ 7 • Managed Critical Virus related issues • Managed Ghost Utility