Ben McNee: Shift Supervisor in Castleblayney, MN

• Taking responsibility of children's parties, speaking to parents about agenda and organizing and laying out room for party. • Liaise with customers both upstairs and downstairs serving alcohol, sweets, drinks and food. • Handles phone inquiries and take reservations when available. • Takes weekly inventory of stock to ensure the shelves and kitchen supplies are well stocked. • Assist guests on bowling lanes with error codes and lane issues. • Work in the kitchen cooking and preparing food for parties or casual customers. • Generated higher ticket averages by training employees on suggestive up-selling techniques. • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Preparing and serving beverages for customers. • Kept alcoholic beverages well-stocked and organized to meet expected demands. • Upsold daily specials and beverage promotions to exceed daily sales goals. • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.