Center of Excellence, Technical Specialist

Specialist & Consultant

I am a data driven analyst with strong business acumen intelligence who utilizes teamwork, tactical, and analytical thinking to support company initiatives, sales team, and marketing strategies. I provide creative solutions using finance modeling with my comprehension of SIOP to effectively communicate across teams

Drive improvement strategies across multiple teams to improve Net Promoter Score (NPS). Exceptional organizational skills that drive improvements to build relationships with each customer

• Implement and review NPS dashboard to visually monitor Promotors and Detractors creating actionable tasks to maintain an individual +90% NPS
• Drive solutions to complex problems utilizing teamwork and creative thinking to support company brand and customer insights and holistic experience
• Provide data visualization using multiple sources to reflect business insights to Sales strategies creating accountable activities for strong earnings and demand growth
• Consolidate forecasts with new product projections to reflect global portfolio demand and sales
• Reduced consumer escalations by 40% resolving Back Office issues, order management and ease of business, continuous improvements with automation order management tools (ESKER)
• Collaborate across functions on NPI forecast with Category management, Sales, Marketing, and Supply Chain to attain measurable milestones and positive revenue impact trends

Liaison for Business Units and operational activities by influencing sub-function teams to support BU initiatives through quantitative analysis on Sales, Savings, Revenue Recognition, FP&A, and Operational KPIs via reliable reporting and cross management priority consulting

• Lead Sales and Operations to attain $130M in annual revenue for multiple Business Units managing ad-hoc financial analysis, CM Operations, Capacity planning, Demand forecasting, and P&L statements
• Design and implemented significant high-quality lean manufacturing improvements to meet (KPIs) key performance indicators activities delivering operational excellence
• Excellent hands on leadership and influencing skills to drive actionable activities and build relationships across functional teams, regions, and stakeholders to manage strategic direction
• Proven ability to multi-task by supporting over 120 hardware SKUs across AMS, EMEA, and APJ attaining monthly revenue targets of $6.5M and $4.3M in SaaS solutions
• Facilitate weekly meetings to review sales and marketing programs to provide feedback to GSM, Field Sales, Partners, External, Internal customers, and Product Marketing leaders on product adoption rate, rev gaps, and risk to delivery bottoms up  and tops down perspective on quarterly goal
• Deliver QBR performance presentation to Senior Leadership team recognizing successes and identifying areas of improvement to successfully obtain corporate goals
• Spearhead Career Developing, Mentor, and Upskilling programs to develop a strong workforce
HID GLOBAL, .
• Excellent Product Management experience and critical thinking skills to provide insight on business strategies and judgment to improve user needs across multiple functions and meet deadlines
• Identify and addressed $105K in billing challenges regarding renewals, subscription, and SW licenses to ensure proper monthly revenue recognition
• Inventory management of $4.5M in (RAW and FGI) across regions providing direction for global transportation, trade compliance and meeting ATP and OTD metrics of 7 days
• Engaging with global functions, stakeholders, and business leaders to comprehend strategic direction
• Created Canned reporting infrastructure for sales compensation, sales goal, ASP, margin, and invoice using SQL Tableau to reduce NSA (non-selling activities) by 20%
• Collaborative problem solver utilizing data mining to improve business service levels throughout the point of sale
• Deploying innovative shipping governance resulting in reduced customer-shipping cost by $1.2M annually and significant improving lead-time

Head of Business Operations

• Managed Global Supply Inventory and Operations owning regional demand, and Sales Development activities to collaborate regional revenue, product lifecycle, and trend analysis
• Operational management skills and global inventory, demand planning for AMS, EMEA, APJ regions with 17 fulfillment centers to achieve $50M annual revenue
• Managed $3.5M in worldwide inventory to support Global Sales Team and maintain OTD of 3.4 days
• Reduced inventory by 45% and scrap by 30% utilizing technology innovation and LSS strategies
• Utilizing business system databases to monitor product sales, trend analysis, and revenue gap tracking and provide creative data-driven solutions for decision-making in a fast-paced environment
• Utilizing Sales forecasting analytics, I was able to improve worldwide accuracy to be within 10% of target enabling best practices and project quarterly revenue recognition by product and region
• Facilitated weekly collaboration meetings to support Sales plans, Marketing, and Product Engineers on business problems, priorities, opportunities, and sales execution to revenue outlook
• Provide visibility to order processing; backlog, cancellations, returns, discounts, margin, and risk builds to monitor trends, opportunities to reduce revenue risk by 20%
• Represent WW Sales, Inventory & Operations Planning (SIOP) processes for Sales, supply chain, demand, and backlog generation to multiple suppliers to streamline factory execution end to end
• Materials management with multiple suppliers and third-party vendors on business requirements, production schedule, direct, and indirect product cost

Operations Manager, SI&OP TippingPoint Division

• Performance management for 50+ employees providing work schedules, implement and monitor ITAR, Environment Health and Safety, and statutory training for lab access
• Managed consulting, Hire, and termination of personnel based on individual performance
• Created written communications for product protecting and CPU traceability for high value inventory and restricted Intellectual Property with zero lost cases
• Annual operating budgets for Direct staffing, Indirect spend and financial planning
• Improve Operation Excellence by coaching individuals and team management to complete complex projects while maintaining manufacturing activities with little instruction

Operations Manager, Test and Validation Lab

Find out detailed information about Bennie Contreras, Center of Excellence, Technical Specialist in Austin, TX

Bennie Contreras: Center of Excellence, Technical Specialist in Austin, TX

Bennie Contreras