Billal Akbar: in San Diego, CA

• Developed the proper skills needed to create a meaningful bridal registry. • Gained the insight to properly communicate with stressed-out brides. • Learned about every product in the store. • Gained an understanding on how to properly schedule several appointments at once. • Organized papers with incentives and wedding cards for couples. • Learned all the details necessary to sell and answer questions about products. • Maintained a clean and safe work environment. • Put together shelves so products could be merchandised. • Safely stocked shelves with current or new products. • Learned how to check in new products and merchandise them properly to sell. • Gained an understanding on how to read and locate stock keeping units in the stockroom.

• Implemented brand standards to create and maintain long-term relationships with guest. • Assisted in customer service training to achieve brand standard goals. • Created Standard Operational Procedures and a job description for newly created security position. • Assisted in revising employee handbook for Patterson Hotel Associates to reflect current California and Federal Human Resources Standards. • Gathered data for operational reports that included hotel statistics, employee and guest affairs. • Implemented visual control boards to insure quality control. • Created a 5s method to create workspace efficiency and effectiveness. • Error-proofing house keeping procedures. • Ensure inventory controls were in place to reduce operational costs.