Expert, In-Person Support

Customer Service & Support

• Deliver 5-star, in-person support to our driver-partners
• Walk driver-partners through the onboarding process and all the tools they need to be successful on the Uber platform
• Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
• Help brand the Uber name and get driver-partners excited to be on the road
• Stay on top of new Uber policies, procedures, and programs that affect driver-partners
• Work with the Driver Operations team to make our support processes even better
• Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)

• Empathetically assists customers with their concerns and needs
• Produces quality work while handling a high volume of call demands
• Provides excellent customer service in all communication aspects

Bilingual French Call Center Representative

• Maintained the Connection Center in accordance with the company policies and procedures
• Assist with purchasing decisions, demonstrating, maintaining, securing, and activating merchandise
• Offer information on service contracts, plans and values for AT&T, Verizon, and Sprint

Connection Center Associate

• Responsible for the processing and data entry of new student leads
• Conveyed information about the college and campus life in a positive and friendly manner

Administrative Assistant | Prospective Student Assistant

• Served as a general security presence and visible deterrent to crime and miscellaneous infractions
• Answered radio pages and calls in prompt manner and prioritized calls based on importance

Loss Prevention Associate

Find out detailed information about Billy Mpoyi, Expert, In-Person Support in DENVER, CO

Billy Mpoyi: Expert, In-Person Support in DENVER, CO

Billy Mpoyi

University of Colorado Denver, Business School