Billy Mpoyi: Expert, In-Person Support in DENVER, CO

• Deliver 5-star, in-person support to our driver-partners • Walk driver-partners through the onboarding process and all the tools they need to be successful on the Uber platform • Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment) • Help brand the Uber name and get driver-partners excited to be on the road • Stay on top of new Uber policies, procedures, and programs that affect driver-partners • Work with the Driver Operations team to make our support processes even better • Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)

• Empathetically assists customers with their concerns and needs • Produces quality work while handling a high volume of call demands • Provides excellent customer service in all communication aspects

• Maintained the Connection Center in accordance with the company policies and procedures • Assist with purchasing decisions, demonstrating, maintaining, securing, and activating merchandise • Offer information on service contracts, plans and values for AT&T, Verizon, and Sprint

• Responsible for the processing and data entry of new student leads • Conveyed information about the college and campus life in a positive and friendly manner

• Served as a general security presence and visible deterrent to crime and miscellaneous infractions • Answered radio pages and calls in prompt manner and prioritized calls based on importance