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Dedicated, creative and dynamic individual with exceptional organizational skills. Possesses strong communication skills and able to facilitate relationships at all levels. Efficient and effective at using available resources. Demonstrates the ability to multitask and execute all given responsibilities with extreme attention to detail. Provides excellent customer service, focused on establishing relationships and trust with customers to promote repeat business and referrals.

•	Responsible for developing, managing and maintaining customer relationships
•	Recruit, negotiate with and sign-on new Realtors, Real Estate Offices/Association, Property Management Offices and Preservation Contractors
•	Develop a deep understanding of customer needs and expectations
•	Present information and solutions in a professional manner
•	Develop and maintain strong executive relationships
•	Proactively reach out to new customers to set up presentations/ meetings
•	Develop proposals, negotiate terms and conditions, and implement contractual agreements with accountability for delivering strong results
•	Research and prepare RFQ/RFP’s for smoke/Carbon Monoxide detector quotes for Fire Departments, Fire Prevention organizations and City/Government entities across the Nation
•	Attend tradeshows and events to help promote company and our products/services
•	Knowledgeable of Netsuite CRM Software

New Business Development/Outside Sales

•	Responsible for the start-up and facilitation of the company “big box” HVAC retail program starting in April 2012 generating over $2 million in sales within the first year
Build and expand relationships with store management teams and corporate liaisons
•	Hiring and on-going training and educating new and existing Lead Generators consisting of hands on training at their current assigned stores
•	Conduct program knowledge to “big box” retail associates to help drive knowledge and education of our programs.
•	Initiate/drive the placement of permanent, working displays within stores to drive knowledge and enthusiasm of the HVAC program provided by the stores.
•	Work with local and corporate teams to resolve customer complaints and/or issues
•	Create/distribute weekly employee schedules to fulfill staffing/event needs
•	Create/produce training materials/new hire packages
•	Prepare bi-weekly payroll and commission reports for Lead Generators
•	Assist with newspaper, direct mail campaigns, social media campaigns
•	Coordinate production and distribution of annual Holiday/Thank you gift cards for approx. 27,000 customers
•	Facilitate company monthly meetings - including booking facility, catering and preparing monthly PowerPoint presentation
•	Coordinate LA County Fair participation from application process, concept, materials and staffing for our 3 companies (One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing and Mister Sparky Electric)

Special Program Manager/Marketing Coordinator

•	Responsible for the facilitation of 2 “big box” HVAC retail programs with $5 million in 2011 sales
•	Build and expand relationships with store management teams and corporate liaisons
•	Hiring and on-going training and educating new and existing Lead Generators consisting of hands on training at their current assigned stores
•	Conducted program/product knowledge to “big box” retail associates to help drive knowledge and education of our programs.
•	Initiate/drive the placement of permanent, working displays within stores to drive knowledge and enthusiasm of the HVAC program provided by the stores.
•	Create/distribute weekly/bi-weekly employee schedules depending on the program.
•	Create/produce training materials/new hire packages
•	Weekly reports to “big box” management on leads and sales
•	Prepare bi-weekly payroll and commission reports for Lead Generators

Retail Programs Manager

•	Responsible for the management of the Trane HVAC Installed Services program for 140 The Home Depot stores in Southern California and Las Vegas with an annual budget of $32 million
•	Developed and maintained relationships at all levels at Home Depot and worked as a liaison between Ferguson/Trane,  The Home Depot and Ferguson/Trane Dealers
•	Assist in the planning, implementation, and success of California Clean Air week 
•	Conduct quarterly Business Reviews with The Home Depot team and Dealers in an effort to improve sales, HD/Store/Dealer relationships, develop plans for the future, ensure that dealers were compliant  to The Home Depot regulations and standards
•	Develop/execute Performance Improvement Plans and assist dealers to successfully exceed the plan(s) put forward

Home Depot Program Manager

Find out detailed information about Brandi Flynn Fettkether,  in Long Beach, CA

Brandi Flynn Fettkether: in Long Beach, CA

Brandi Flynn Fettkether

Long Beach City College

Long Beach Polytechnic High School