Brandon Arechavala: Self Employed in Millersville , PA

Details: * Network with global and local business leaders within the skateboarding industry. * In less than a year grew YouTube audience to over 3K subscribers, obtained over 2M views, 8K hours of watch time, and 40K accounts engaged. * Establish social media presence across multiple platforms. * Moderate membership and post activity for the largest skateboard industry networking group on LinkedIn at 15K+ members. * Assist clients with business plans, video editing, social media, talent scouting, marketing strategy and more.

Details: * Carefully pack frozen food orders with dry ice in packages. * Ensure order accuracy and sell-by dates. * Meet and exceed accuracy and productivity metrics. * Maintain clean work environment as needed. Pre-loader

Details: * Prevent packages from shifting and damage through consistent use of defined loading patterns. * Help drivers meet schedule demands by working with speed and accuracy. * Safely load packages from moving conveyor belt on up to six trucks a time in fast-paced environment. * Assist co-workers with bulk packages and heavy/oversized boxes. * Assist drivers with package delivery during peak season.

Details: * Assisted with product development by soliciting and sharing customer feedback, including documenting customer service processes and responses in internal database for future reference * Maintained current and thorough knowledge of regulatory and compliance requirements for industry-specific standards * Oversaw team of customer service representatives handling email, web chat inquiries, and customer problem resolution * Devised metrics for measuring staff, customer service and business outcomes and tracked performance in Zendesk * Supported management with recommendations on staffing and procedural updates * Assisted HR with recruitment by attending job fairs, interviewed prospects, and trained all new support employees

Details: * Resolved customer inquiries and issues accurately based on thorough investigations of concerns * Met inbound customer needs in a timely fashion while maintaining strict performance targets. * Utilized multiple software tools (Insert software tools)to facilitate rapid resolution of customer cases. * Recorded resolution information in applicable ticketing software and maintained database accuracy. * Improved user performance by providing training in hardware and software use for customers. * Maintained detailed records of daily support activities and resolutions.