Bachelor of Business Administration (BBA)

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Field Services Manager

Top Management

I am young motivated professional looking for a job in the mountain sports industry. I`m a passionate outdoor enthusiast with a lifetime of experience skiing and mountain biking.

Field Service Manager, Graduate Leadership Program with Bell Canada (May 2013- Present) The GLP program is comprised of four, nine month rotations in different business units within Field Services. 

•	1st Rotation - Complaints/ Billing Manager (May 2013-March 2014)
o	Re-engineered Bell’s complaints handling process to improve the customer experience. Went from an average handling time of three weeks to 24hrs in eight months.
o	Lead a team of eight unionized employees with experience ranging from 2 years to 35+, provided ongoing coaching and bi-annual performance reviews
o	Provided key stakeholders with timely team performance updates and billing analysis 

•	2nd Rotation - Operational Manager (March 2014- Jan 2015)
o	Managed the performance and discipline of 24 unionized employees who worked remotely from East Montreal to the West Islands. Provided monthly one on ones bi-annual performance reviews
o	Communicated organizational messages through monthly team meetings, conference calls and one on ones
o	Job quality inspections to insure job standards were respected, achieved a 8.30% performance improvement in terms of Quality and Efficiency, Obj. 4%

•	3rd Rotation - Business Intelligence Analyst (Jan 2015 - Present)
o	Working with one data analyst to insure the delivery of monthly load forecasts for Bell Cable Technicians
o	Preparing presentations for our clients, Director and VP level

Marketing and Sales Consultant, UpToMarket, Montreal, Quebec
• Lead, organized and managed marketing campaigns, via email, Twitter and LinkedIn. 
• Created and edited content for corporate website
• B2B Sales
• Cold call sales
• New business development, client management
• Brand Management

Marketing and Sales Consultant

Junior Business Analyst, Junior Human Resource Analyst, Bell Aliant (May-September, 2011) Saint John, New Brunswick
•	Worked closely with the client and Bell Aliant team to clarify and document client requirements, with IT resources jointly delivered solutions that met the project requirements
•	Broad training and orientation into the IS/IT area 
•	Updated and maintained a live SharePoint site 
•	Responsible for developing weekly and monthly human resource reports, for Bell Aliant’s East Coast division

Junior Business Analyst

Product Merchandiser, Canada Bread (April- September, 2010/ June- September, 2008) Saint John, New Brunswick
•	Worked independently
•	Responsible for managing inventories, placing orders and filling and rotating product on shelves 
•	Responsible for multiple grocery stores within the greater Saint John Area
•	Represented Canada Bread at all locations, assuming Customer service role

Product Merchandiser

Find out detailed information about Brendan Benson, Field Services Manager in Quebec, QC

Brendan Benson: Field Services Manager in Quebec, QC

Brendan Benson

Ecole de Management de Lyon

St. Francis Xavier University