Brendan Benson: Field Services Manager in Quebec, QC

Field Service Manager, Graduate Leadership Program with Bell Canada (May 2013- Present) The GLP program is comprised of four, nine month rotations in different business units within Field Services. • 1st Rotation - Complaints/ Billing Manager (May 2013-March 2014) o Re-engineered Bell’s complaints handling process to improve the customer experience. Went from an average handling time of three weeks to 24hrs in eight months. o Lead a team of eight unionized employees with experience ranging from 2 years to 35+, provided ongoing coaching and bi-annual performance reviews o Provided key stakeholders with timely team performance updates and billing analysis • 2nd Rotation - Operational Manager (March 2014- Jan 2015) o Managed the performance and discipline of 24 unionized employees who worked remotely from East Montreal to the West Islands. Provided monthly one on ones bi-annual performance reviews o Communicated organizational messages through monthly team meetings, conference calls and one on ones o Job quality inspections to insure job standards were respected, achieved a 8.30% performance improvement in terms of Quality and Efficiency, Obj. 4% • 3rd Rotation - Business Intelligence Analyst (Jan 2015 - Present) o Working with one data analyst to insure the delivery of monthly load forecasts for Bell Cable Technicians o Preparing presentations for our clients, Director and VP level

Marketing and Sales Consultant, UpToMarket, Montreal, Quebec • Lead, organized and managed marketing campaigns, via email, Twitter and LinkedIn. • Created and edited content for corporate website • B2B Sales • Cold call sales • New business development, client management • Brand Management

Junior Business Analyst, Junior Human Resource Analyst, Bell Aliant (May-September, 2011) Saint John, New Brunswick • Worked closely with the client and Bell Aliant team to clarify and document client requirements, with IT resources jointly delivered solutions that met the project requirements • Broad training and orientation into the IS/IT area • Updated and maintained a live SharePoint site • Responsible for developing weekly and monthly human resource reports, for Bell Aliant’s East Coast division

Product Merchandiser, Canada Bread (April- September, 2010/ June- September, 2008) Saint John, New Brunswick • Worked independently • Responsible for managing inventories, placing orders and filling and rotating product on shelves • Responsible for multiple grocery stores within the greater Saint John Area • Represented Canada Bread at all locations, assuming Customer service role