MBA candidate with a concentration in Business Analytics and 12 years' experience in the hospitality sector looking to utilize my experience in client management and my academic knowledge of data and marketing analytics to assist a company in making strategic business decisions

STRENGTHS AND EXPERTISE
• Strengths: Client Management/Customer Service, Sales, Business/Marketing Analytics
• Software: Microsoft Excel (Formulas, Regression Analysis, Solver, Pivot Tables), Word, PowerPoint, SQL Server Management Studio, ArcGIS, Alteryx Designer
• Programming Languages: R, SQL

• Provide excellent service in a fine dining restaurant
• Utilize time management and organization skills to ensure guest satisfaction
• Serve an average of 30 covers per evening
• Use up-selling techniques to reach a check average of $60 per person

Server

• Collaborated with an international team to provide service in a city with a large tourism economy
• Successfully interacted with a variety of cultures and nationalities
• Worked as an effective team member to efficiently turn tables and drive up sales
• Served an average of 100 guests per evening during peak tourism season while maintaining a high level of customer satisfaction

• Led small groups on camping and lodging trips to some of the United States' most popular tourism destinations
• Trips lasted up to 3 weeks across many regions of the country
• Utilized strong leadership and problem-solving skills to develop and maintain positive group dynamics for the duration of the trip
• Client evaluation scores were among the highest in the company with a 95% satisfaction rate

Tour Leader

• Learned entrepreneurial skills as part of the opening staff for a high-end cocktail lounge
• Saw a 200% sales increase over my tenure
• Developed and implemented new policies and procedures and trained new employees
• Collaborated with menu development and new product launch

Lead Bar Assistant

Find out detailed information about Brett Fritsch,  in Chino, CA

Brett Fritsch: in Chino, CA

Brett Fritsch

California State Polytechnic University

California State University