BRIAN ELLIOTT: Customer Service Manager in Anaheim, CA

Manage a team of three locally and remotely based customer service representatives handling both domestic and international accounts Own the order to cash (O2C) process including returns and deductions for major accounts: Walmart, Target, CVS, Walgreens, Military accounts, 3PL accounts Hire, train and on-board new customer service representatives Provide a single point of contact for the sales team with regard to order management, shipping, and inventory levels Create customized reports to analyze customer service and sales metrics and eliminate gaps within business processes Collaborate with finance, supply chain, IT and sales on companywide projects

Supervise, mentor, and coach a team of eight members that handle the order cycle order to cash including cash application and deductions for Costco, Safeway/Albertsons, Smart and Final, and DSD accounts. Provided data collection and analysis for cross functional projects with Customer Facing and Sales Finance. Implemented business process improvements within the salvage process across the entire North American network. Provided supply analysis to project managers regarding product expansion in North America. Worked as the site implementation leader for lean office for the Mira Loma Customer Service team. Strong working knowledge of SAP with reporting and order management. Led monthly SAP system regression testing for Mira Loma DC Drove KPI's with process improvement and data analysis

Supervised a small team of loan officers that performed a variety of loan originations through inside sales within a high volume call center: Conforming, Non-conforming, FHA, VA, and Reverse mortgages Built strong working relationships with coworkers, clients and outside vendors. Financial and credit analysis to establish initial loan approval Performed multiple sales presentations to outside vendors and real estate professionals Created weekly reports detailing lead prospects and loan status updates