Trusted Program Manager required to drive operational support for client base. Recognized ability to build strong business relationships and influence and drive positive, results-oriented changes across the organization to help teams deliver more efficiently while maintaining a strong sense of team and culture.
• Responsible for delivering new application program changes while looking for opportunities to increase sales, secure renewals and serve as the central operational point of contact
• Partnered with Solutions Architect to define business benefits, business requirements, technical requirements and project scope
• Developed program plans to include process improvement strategies, milestones, deliverables, resourcing, dependencies, development, escalation and communication
• Drove program timelines and deliverables across multiple teams to complete project implementation or project decommission
• Maintained an understanding of our basic technical architecture and software systems in order to leverage communications with engineers, product managers, designers and scrum masters
• Implemented $3-Million wellness program for new client - Blue Cross Blue Shield
• Supervised vendor integration projects with third parties to import and export data through encrypted channels
• Managed contractual agreements and tracked renewal/upsell opportunities through Salesforce
• Owned the monthly monitoring of performance guarantees and key metrics to avoid cost or penalty
• Collaborated with marketing team to design communication plan which helped drive engagement to 96%
• Proactively presented monthly status reports to internal Executive team to ensure client programs were projecting healthy status
• Traveled onsite to present B2B sales opportunities in effort to acquire new business and grow existing relationships
• Actively sought out opportunities for expanding client services to help increase revenue
• Worked daily with SaaS applications such as: Salesforce, Google Suite, Box, JIRA and Slack

Senior Program Manager

Responsible for collaborating with Health Plan Account Managers, Business Analysts, and Marketing team to develop, design and deploy a best-in-class wellness strategy and integrated health management program. Tasked to influence and lead teams in strategy, planning and executing on key wellness program initiatives.
• Formulated business plan with Sales Account Managers to present to new B2C/employer opportunities
• Collaborated with employer wellness champions to plan and execute on key wellness program initiatives
• Helped develop outcomes-based program for Toyota of Hawaii that showed increased participation by 23% from year one
• Met weekly with executive team at Hawaii Pacific Health to improve online participation from 92% in year one to 96% in year three
• Developed project timeline, implemented and reported wellness and health management metrics to ensure achievement of program objectives and successful member engagement
• Owned the wellness communication strategy to market and helped lead team member presentations
• Tracked SLA initiatives to ensure site performance goals and key performance metrics were met and supported annual sales revenue and membership growth
• Served as trusted advisor and Subject Matter Expert to both clients and Sales Account Manager
• Worked with offsite analytics team to pull final year-end data and present reports to Executive suite

Senior Account Manager - National and Large Employer Groups

Primary lead tasked with implementing a new Condition Management program to help organization maintain compliance with all state regulations.
• Worked to expand new products and services to client and provide overall management ensuring contractual obligations were met as outlined in RFP and contract terms.
• Developed new relationships with executive staff to gain trust and understanding of their expectations
• Aided in sun-setting services of Behavioral Health vendor and lead implementation and coordination efforts to integrate new Healthways Condition Management program.

Account Manager - QUEST Integrated

Find out detailed information about Brian Fowler,  in Portland, OR

Brian Fowler: in Portland, OR

Brian Fowler

University of Hawaii