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AHFC Claims Agent

Other

I've gathered extensive knowledge and experience in majority fields from operations, field, sales, marketing, and representing brands to both customers and companies. I'm looking to grow within the action sports industry, and make it a career.

As a claims representative for AHM daily tasks include, customer & company data base, data entry, problem resolution, financial decisions, technical assistance, customer service, and analying claims.

As a representative of American Honda Motor Company at their American Headquarters, I managed all aspects of complex customer case management including: answering all questions in a professional, timely, and helpful manner,; evaluating customer issues and coordinating activities between customer, dealer personnel, AHM field staff, and National staff to resolve issues and achieve customer satisfaction; Determine if/when use of goodwill funds are appropriate; Ensure overall customer satisfaction and repurchase intent by providing quality customer service; Thoroughly capture and document customer contact data to ensure accurate Voice of the Customer reporting.

Regional Case Manager

Answered incoming calls; Managed appointments; Maintained inventory, Assisted clients, Managed Online Sales and Marketing tools; Managed mechanic’s bay

Shop Coordinator

Unloaded inventory; Organize inventory; Prepare inventory for shipment; Forklift operation;
Maintain inventory count.

Freight

Find out detailed information about Brian Magana, AHFC Claims Agent in Long Beach, CA

Brian Magana: AHFC Claims Agent in Long Beach, CA

Brian Magana

Redondo Union High School