Brian Miller: in Laguna Hills, CA

• Started out doing desktop and server support then moved to a full-time systems administrator role. • Coordinated with consultants and other internal departments to get projects done. • Built and maintained Dell rack mounted servers. • Helped negotiate and manage our Microsoft Enterprise Agreement licenses and benefits to save the company money. • Helped manage our SSL SAN (Subject Alternative Name) certificates: Changing, renewing, and implementing/replacing. • Configured/maintained backup jobs for critical data, VMs, and Email. • Contacted support to resolve issues when needed. Projects: • Installed clustered, virtualized Exchange 2010 servers and migrated existing Exchange 2007 mailboxes over with the help of a vendor. • Installed/Configured/maintained Solarwinds IPMonitor for network/server monitoring. • Helped virtualize the server infrastructure, starting at ~10% virtualization to ~90% virtualization. • Built/maintained a development VMware clustered environment from the ground up using deprecated servers/storage. • Installed/Configured Promodag Email reporting to automatically run and send out reports to the Customer Service team, maintained reports and ran ad-hoc reports, giving them valuable Email metrics. • Headed project to switch over junk Email filtering from junkmailfilter.com to McAfee SAAS, setup secure LDAP authentication, created a training document for the employees. • Redirected another domain’s Emails and integrated them into our Exchange 2010 servers using DNS and McAfee SAAS. • Configured/maintained a Blackberry Enterprise Server. • Setup/configured MessageSolution Enterprise Email Archiving server. • Installed/configured Password Reminder Pro to send out Email reminders for expiring passwords, increasing productivity of outside contractors. • Traveled independently to new sites in England and New York to setup the networking equipment, PCs, phones, printers, etc, verified everything worked correctly, and trained the employees.

• Provided support over the phone for the Point Of Sale software and peripherals for all stores nationwide. • Imaged, configured, and sent out replacement Point Of Sale PC's and peripherals and followed up to assist with installation and testing.

• Proactively troubleshot and resolved issues via telephone for customers all around North America utilizing xDSL, Cable, T1, wireless WCS, and VPN technologies. • Coordinated with CLEC's, ILEC's and ISP's to send out Technician dispatches to customer sites to get issues resolved, and RMA'd equipment if necessary. • Worked with Cisco 831, 871, 1710, 1711and 1811 routers, Juniper SSG 5 and 5GT routers, SonicWALL TZ-170 and TZ-180 routers, and ZyXEL ZyWALL 2 Plus and ZyAIR G-2000 wireless routers. • Utilized web-based tools to troubleshoot xDSL connections that were down, had packet loss, or high latency.

• Responsible for taking care of all client needs: troubleshooting / researching client requests, responding to client issues, calling vendors if necessary, getting in quick fixes to keep them up and running, etc. • Managed projects for clients while documenting my progress, making deadlines, and keeping the client in the loop. • Maintained client relationships and made sure they were happy at all times. • Kept clients' network documentation up to date and correct when changes were made or inconsistencies were found.

• Responsible for provisioning (granting/revoking/changing) network/application privileges to users, and for ensuring that levels of access granted coincide with need, based on job roles. • Supported the implementation and administration of systems and procedures to ensure the protection of information processed, stored or transmitted. • Resolved routine issues regarding systems/applications access rights. • Responsible for providing Tier 2 troubleshooting for all access-related issues reported to the IT Help Desk. • Took on multiple projects such as: writing the remediation procedures for all key financial applications, writing the MS Access queries used for account remediation, configuring Cisco routers, expediting special requests from employees.