Britt Rogers: Desktop Support in Murfreesboro, TN
Work experience
Emdeon
Desktop Support | 06/2014 - Current
Serves as lead Apple technician, and is responsible for maintenance of all technological systems for C level executives and support staff
Creates innovative methods of technical support for both Apple and PC systems for 5000+ employees
Facilitates hands-on coaching and educational training for employees via company wide video tutorials, one-to-many workshops, and one-on-one training
Acting business liaison between Emdeon and Apple, Inc., developer of BYOM program
Consultant for new on-boarding processes and corporate culture enrichment with human resources department
Responsible for creation of technical training and user-friendly instructional documentation for multiple departments
Audio Productions, Inc.
Audio Intern | 05/2014 - 08/2014
Assisting in set up for audio sessions that include radio media days, audio book recordings, and other multimedia recordings. Engineered audio book recording sessions and radio spot sessions. Set up in studio and call in interviews with celebrity talent. Assisted with Lon Helton's Country Countdown USA sessions.
Apple Retail
Family Room Specialist | 06/2012 - 08/2014
Managed and announced deadlines and direction for the 80 person team to coordinate sales personnel and technicians, and keep appointments on schedule
Used audio and video editing software in sore for Apple internal productions, training customers and training other employees
Mentored new hires during early employment, and engaged tenured peers in training to maintain high level of job performance while encouraging a positive team culture
Spearheaded innovative team initiatives recognized and adopted by Apple, Inc that increased employee productivity by 60% in 2 months
Belmont University
School Of Music Audio Crew Member | 11/2010 - 06/2012
Responsible for organizing all events, including load-in and out, for all groups to ensure maximum amount of usage of venue spaces and profit brought in to cover overhead
Scheduled all aspects of entertainment events, coordinated venue timing, and enlisted appropriate staff
Lead staff in use and training on audio and video equipment
Worked as front of house engineer, monitor engineer, lighting designer, stage manager, patch bay manager, and account manager for shows in the venue
Anticipated needs to ensure efficiency of artists/ensemble affairs and offer a good monitor, front of house, or in-ear mix for shows and events, and create an atmosphere conducive for good communication
The Last Dollar Studio
Audio Intern | 08/2011 - 12/2011
Assisted in set up and tear down of professional tracking sessions. Played on and engineered demos for Kenny "Big Kenny" Alphin. Performed daily tasks to maintain studio facility functions. Catalogued publishing material for Love Everybody, LLC.
Clear As A Bell Audio
Office Assistant to Live Sound Coordinator and Engineer | 03/2010 - 09/2010
Handled budgeting, quotes, managed inventory, and engineered live shows.