Brittany Drummy: Sales Operations Manager in dana point, CA

I've been in retail/sales for over 15 years and have been trained in: customer service, sales, marketing, and I strive to reach monthly and year end goals on a daily basis. I am a self-disciplined, trustworthy individual that demonstrates professional and courteous qualities. I believe that throughout my employment experience, I possess many of the attributes that form a great sales representative. I have also been described by my former colleagues as professional, courteous, highly persistent, self-motivated and self-directed toward attaining the completion of all given tasks. Specific skills include: • Extensive sales and marketing experience • Ability to stimulate customers to decision making • Ability to reason with customers and overcome objections • Pleasant yet efficient customer service skills • Tactful and productive communication skills • Organized and detail oriented • Increased customer satisfaction by developing solid relationships with over 150 accounts. • Maintaining relationships through the West Coast, Puerto Rico, French Polynesia, Bahamas, Hawaii, and Japan. • Enhanced profitability by creating weekly selling reports to measure current strategic plans. • Increased inventory turn and return on investment by drafting weekly group texts sent to district and store managers on sales performance which motivated regional brand competition. • Improved training and increased brand awareness by launching a national employee education program including in depth training on current product innovations, seasonal selling contests, and key brand initiatives and merchandising standards. • Expanded product line by designing visual portfolios for forecast and on-order assortments. • Organized and developed daily orders, daily reports, and conduct market research surveys amongst client base to seek feedback on sales techniques. Communicate with outside reps and customers to revise orders in Hubsoft, Repspark and Full Circle, create RA’s, credit memos, and sent updated sales reports to my internal and external sales team. Created the first reports to manage order files. Trained every new sales support, customer service representative hired to perform the tasks I created.