Brittany Heguy: Executive Assistant/Customer Service Specialist in Anaheim, CA

• Responded to all DMs and comments across social media platforms such as Facebook and Instagram. • Assisted with copywriting for social media posts/descriptions. • Assisted with preparation for marketing events and photoshoots. • Managed and processed sample orders and gifts to influencers. • Assisted E-Commerce and Wholesale customers via email, telephone. • Assisted with placement of orders, refunds, and exchanges via Full Circle and Shopify. • Managed order and fulfillment status across all platforms to ensure timely process/shipping for both E-commerce and Wholesale orders. • Coordinated with accounting/inventory to ensure accurate inventory reports and adjustments in Full Circle and Shopify.

• Communicated with multiple vendors for all outside brands for product information and marketing assets. • Assisted marketing team with sample pulls, product shots and preparation for events and campaigns. • Reported customer feedback to marketing team and offered insight to website promotions and product reviews. • Collaborated with internal and external teams to develop, implement, and manage site merchandising. • Worked with Google Analytics to measure the effectiveness of website merchandising to evaluate and improve future performance. • Assisted with website copy for product descriptions, meta tags and title tags based on SEO best practices. • Managed and executed website QA. • Resized images with Photoshop for 3 websites including SwimSpot.com, SwimSteals.com and Amazon.com. • Managed import of all products in NetSuite and Content Management Systems for SwimSpot.com, SwimSteals.com, five branded websites, and Amazon.com • Categorized all products and created landing pages for SwimSpot.com, SwimSteals.com and VYBswim.com. • Resolved customer complaints via email, telephone and social media in a timely manner to ensure customer loyalty and retention. • Assisted with placement of orders, refunds, and exchanges.