Bruno Rodrigues Gomes Ferreira: Gaming Support Agent in Johannesburg, GT

Currently, a part of the 2K Games project. At 5CA, I personalize contextual messages which create rich experiences to resolve customer complaints via chat and email. I have transcended above the required KPI's of two significant projects. (2K Games project & the Epic Games project.)

Surpassed target sales 15% at trade shows by negotiating to price, while ensuring the continuation and enhancements of services in identifying and meeting customers' needs.

Thrived in using software packages, such as Microsoft Word, Outlook, Excel, Sage Pastel Accounting, and QuickBooks, to produce correspondence, documents and maintain presentations, records, databases, and spreadsheets.