Bryan Do: in San Diego, CA

-Handled and assessed a multitude of digital assets for product creation on the brand ecommerce websites -Product creation and management for all online listings at Incipio.com, Tavik.com, Braven.com -Managed and maintained Product Launch Schedule and coordinate necessary assets -Cross-departmental coordination of product assets to meet strict deadlines -Collaborated with Product, Web, Design, and Marketing team to build and maintain product pages, copy-edit, and ensure SEO-best practices -Analyzed and managed inventory and sell through for all ecommerce channels including Amazon FBA and ecommerce sites -Collaborated with Marketing Team to implement campaigns, initiatives and promotions, for ecommerce.

-Act as the primary liaison for all customers -Handle all inbound communications via phone, email, live chat or social media -Use telephones to reach out to customers and verify account information troubleshoot customer issues over the phone -Maintain a balance between company policy and customer benefit in decision making Handle customer concerns in the best interest of both the customer and the company Process online orders -Assist with placement of orders, refunds, or exchanges across all channels including Amazon Seller Central -Customization project design -Handle changes in policies -Continuously evaluate and identify opportunities to drive process improvement that positively impacts the customer’s experience -Go above and beyond to consistently exceed customer expectations

Customer service specialist and trainer Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures Maintains store staff by recruiting, selecting, orienting, and training employees Ensures availability of merchandise and services by approving contracts; maintaining inventories Buyer for all retail locations ensures that all retail products are up to date with trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios Determines marketing strategy changes by reviewing operating and financial statements and departmental sales record Constant communications with sale representatives to insure all orders are met Creating purchase orders as well as invoice reconciliations Helped grow retail business on an average of 40% from 2013-2014